The Belfry Hotel & Resort is an award-winning destinationwith 450+ luxurious rooms and suites, a selection of vibrant restaurants andbars, versatile event and meeting spaces and a relaxing leisure club and spa.Our three exceptional golf courses - including the legendary Brabazon - arecelebrated around the world. Whether you're inspired by our iconic fairways,drawn to the tranquillity of the spa, excited by guest-facing roles, orenergised by the work behind the scenes, you'll find your place within ourdynamic and welcoming team.
The Belfry has undergone a major expansion and renovationwith an investment of over £80 million, marking an exciting chapter in ourhistory. The resort has been transformed with the addition of The MastersSuite, a stunning new event space, a state-of-the-art leisure club plus a hostof other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests.That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work andthe Sunday Times Top 10 Places to Work 2026.
Resort Desk
ResortDesk is the first point of contact for our guests, providing prompt andpersonalised assistance with room bookings, rate inquiries, and specialrequests. From dining, room reservations, spa days, the team work closely withReception, Food & Beverage, and Spa, we ensure smooth reservationprocesses, accurate information, and excellent service that sets the tone for amemorable stay.
The salary for this role is £26,436.80 per annum, plus tips.
About the role
- To sell, manage, and upsell The Belfry’sfacilities to their full potential, maximising all revenue opportunitiesto grow resort revenue, achieving targets and building clientrelationships.
- To be instrumental in the smooth andprofessional running of resort services through excellentinter-departmental communications
- To ensure that whichever method a clientchooses to communicate with The Belfry that the booking and queries aredealt with promptly and thoroughly
About you
The ideal candidate willhave had experience with guest-facing or telephone rolesand experience working in a spaReception or spa Reservations department
You will also be:
- Someone who genuinely enjoys providingexceptional customer service
- Driven to deliver guest and financial targets
- Able to develop strong relationshipswith your guests, teams and colleagues
- Ability to work on your owninitiative
- Great organisational skills
- An understanding of Opera, PremierSpa, Concept, Excel etc.
Learning& Development
We invest in our people through hands-on coaching, mentoring,and a wide range of in-house training, supported by our online learning hub,The Belfry Campus. Apprenticeships across multiple roles offer nationallyrecognised qualifications, while our LEAD development programme supports careerprogression from entry level to senior leadership. We proudly promote fromwithin wherever possible, with clear development pathways to help you reachyour full potential.
Your wellbeing matters. In partnership with The Burnt ChefProject, we offer mental health support and funded counselling, alongside lifeassurance, 24/7 GP access, health cash plans, and menopause support. Wagestreamhelps you manage your earnings and savings, while our Cycle2Work scheme anddiscounted gym memberships encourage a healthy lifestyle.
Showing Our Appreciation
We recognise and reward our teams through the Belfry Awards,long service recognition, loyalty rewards, and additional holidays. Enjoygenerous discounts across the resort for you, friends, and family, pluseveryday savings through Perkbox. Free onsite parking and complimentary mealsduring shifts are also provided.
Making a Difference
Sustainability and community are at the heart of what we do.Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, andGEO certifications. Our ESG led approach drives meaningful community impact andcharitable fundraising, alongside our commitment to environmental stewardship.
Our Values
Working here means being part of a supportive, values drivencommunity. Our Belfry Beliefs - Make a Difference, Own Our Actions, BetterTogether, and Deliver Every Day - guide how we work, support one another, andsucceed together.
For The Belfry's privacy notice, click [here] . For Harri’s privacy notice click [ here ]
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Resort Experience Executive in Sutton Coldfield employer: Harri
Franco Manca is an exceptional employer located in the vibrant Soho area of London, offering a dynamic work environment where you can thrive as a People Coordinator. With a strong focus on employee growth, a supportive team culture, and a range of benefits including generous holiday allowances, health plans, and unique perks like free pizzas, you'll find meaningful opportunities to make a real impact while enjoying a fulfilling career in hospitality.
