At a Glance
- Tasks: Support the general manager in daily pub operations and ensure excellent customer service.
- Company: Join a vibrant pub with a friendly atmosphere and a focus on teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in the hospitality industry.
- Why this job: Be part of a fun environment where you can make customers smile every day.
- Qualifications: Experience in hospitality and a passion for great service.
The predicted salary is between 25000 - 30000 £ per year.
As an assistant manager of a pub, you will work closely with the general manager to oversee the daily operations and provide excellent customer service. You will assist in managing the pub's staff, ensuring a positive work environment, and maintaining high standards of quality and cleanliness. Your role is crucial in creating a welcoming atmosphere and ensuring that customers have a pleasant experience.
RESPONSIBILITIES:
- Staff Supervision: Assist in recruiting, training, and supervising pub staff. Provide guidance, support, and constructive feedback to ensure high performance and adherence to policies and procedures. Conduct regular staff meetings and training sessions.
- Customer Service: Foster a customer-centric environment and ensure exceptional service is provided to patrons. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Resolve any issues to ensure customer satisfaction.
- Operations Management: Assist in managing daily operations, including opening and closing procedures, cash handling, and inventory management. Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
- Sales and Marketing: Collaborate with the general manager to develop and implement sales strategies to achieve revenue targets. Promote pub events, specials, and promotions to attract customers and maximise sales opportunities.
- Financial Management: Assist in monitoring expenses, controlling costs, and managing budgets. Help with inventory control, ordering supplies, and managing vendor relationships. Prepare reports and financial statements as required.
- Teamwork and Communication: Foster a positive work environment by promoting teamwork, effective communication, and cooperation among staff members. Liaise with other departments or external parties, such as suppliers or entertainment providers, as necessary.
- Compliance: Ensure compliance with licensing laws, regulations, and health and safety standards. Stay updated on changes in regulations and implement necessary measures to meet legal requirements.
- Problem Solving: Proactively identify and resolve operational issues or challenges. Make decisions in the absence of the general manager and escalate significant concerns when necessary.
- Pub Maintenance: Coordinate maintenance and repairs, ensuring that the pub's facilities and equipment are well-maintained and in good working order. Report any maintenance issues to the appropriate department or service provider.
- Training and Development: Assist in developing and delivering training programs for staff to enhance their skills and knowledge. Keep up-to-date with industry trends and developments to provide staff with relevant information.
Note that the specific responsibilities may vary depending on the pub's size, location, and management structure. Additionally, some assistant managers may have additional duties or responsibilities based on their specific skill set or the needs of the pub.
Assistant Manager in Southampton employer: Harri
As an Assistant Manager at our vibrant pub, you will be part of a dynamic team that values collaboration and customer satisfaction. We offer a supportive work culture with opportunities for professional growth, including training programmes to enhance your skills. Located in a lively community, our pub not only provides a welcoming atmosphere for patrons but also fosters a positive environment for staff, making it an excellent place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harri. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harri
Don't be shy about reaching out to Harri directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harri and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harri
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
