THE DYLAN COASTAL RESORT · LAUGHARNE
Reception Supervisor
Full-time, permanent · Immediate start
£13.50 per hour · 40 hours per week · Full-time, permanent
Seven-day rota, including weekends and bank holidays · [Shifts between Xam and Xpm]
The Dylan Coastal Resort, Laugharne, Carmarthenshire
First face, first impression, and the person who holds the day together.
Reception is where a guest’s holiday begins, and where it gets put right when something goes wrong. We’re looking for a Reception Supervisor to lead the desk day-to-day — running the shift, looking after the team, and making sure every arrival walks into a lodge that’s ready and a welcome that means it.
It’s a hands-on supervisory role. You’ll be on the desk with your team, not behind a door.
What you’ll be doing
Leading the desk
- Running the reception shift day-to-day and keeping the desk covered
- Supporting, training and developing the reception team
- Building the rota with the Reception Manager and organising cover for holidays and sickness
- Setting the standard for how our guests are looked after
Looking after guests
- Welcoming arrivals and managing check-in and check-out, especially on busy changeover days
- Handling enquiries in person, by phone and by email
- Resolving guest issues and complaints at the first point, and knowing when to escape
- Taking bookings, amendments and payments, and keeping records accurate
Keeping the resort running
- Working closely with housekeeping so lodges are signed off and ready before arrival
- Passing maintenance issues on and chasing them through to fixed
- Liaising with the restaurant, spa and activities teams on guest bookings
- Cash handling, floats, daily banking and end-of-day reporting
- Opening and closing reception, and key control
What we’re looking for
- Supervisory or senior reception experience in a hotel, resort or holiday park — or a strong receptionist ready to step up
- Calm and organised when the queue is out the door and three things need doing at once
- Genuine warmth with guests — the sort of welcome people remember
- Confident with computers — booking or property management systems, email and spreadsheets (full training on our systems given)
- Able to handle a complaint properly rather than pass it along
- A natural with a team; people listen to you because you’re fair, not because of the job title
- Available across a seven-day rota, including weekends and bank holidays
- Own transport is helpful given the location and shift times
- [A full UK driving licence]
What we offer
- £13.50 per hour, paid monthly
- Full-time, permanent, 40 hours per week — guaranteed contracted hours
- A fixed rota published three weeks ahead so you can plan
- Full training and uniform provided
- [Up to 50% off holidays across our ten UK and overseas resorts]
- [Team Member of the Month, Quarter, Mid-Year and Year — including a £1,000 bonus and personalised prizes]
- [Referral scheme — up to £400 for every person you bring to the team]
- Real progression — reception is where a lot of our management careers started
- A beautiful coastal setting and a team that looks after each other
- Immediate start — we’re looking to fill this role within the next two weeks
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Receptionist Supervisor employer: Harri
Franco Manca is an exceptional employer located in the vibrant Soho area of London, offering a dynamic work environment where you can thrive as a People Coordinator. With a strong focus on employee growth, a supportive team culture, and a range of benefits including generous holiday allowances, health plans, and unique perks like free pizzas, you'll find meaningful opportunities to make a real impact while enjoying a fulfilling career in hospitality.
