As Front Desk Agent, you will be responsible for all guest transactions, advice and local insights. You will anticipate every detail to ensure an exceptional guest experience is delivered. This is a full time role.
Education & Experience
- Experience working in a customer facing environment, preferably within a hospitality venue.
- Knowledge of Central Reservations Systems is preferred.
- Experience of working within structured team environment.
- Highly motivated and enthusiastic and good team player.
- Demonstrate strong interpersonal skills and be able to communicate and engage effectively at all levels.
- Remain focused at all times and able to prioritise, work under pressure and meet deadlines.
Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge VIP guests and returning guests, in person or on the phone.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys.
- Stay one step ahead of guests’ needs - record and act on their preferences, handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the times. Following our safety procedures, you will report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Be willing to assist with other ad-hoc duties when your colleagues need your help.
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Reception Team Member in Newcastle upon Tyne employer: Harri
Franco Manca is an exceptional employer located in the vibrant Soho area of London, offering a dynamic work environment where you can thrive as a People Coordinator. With a strong focus on employee growth, a supportive team culture, and a range of benefits including generous holiday allowances, health plans, and unique perks like free pizzas, you'll find meaningful opportunities to make a real impact while enjoying a fulfilling career in hospitality.
