At a Glance
- Tasks: Lead projects to improve membership processes and enhance member experiences using technology.
- Company: Join Third Space, a luxury health club brand in London with a vibrant culture.
- Benefits: Competitive salary, free gym membership, discounts on services, and career growth opportunities.
- Other info: Collaborative environment with opportunities to work across multiple teams.
- Why this job: Make a real impact by optimising systems and processes in a fast-growing company.
- Qualifications: Experience in process improvement, strong analytical skills, and excellent communication.
Third Space is a collection of luxury health clubs in
London; individual in style, bound by a common philosophy: to provide
outstanding fitness spaces that members feel are their own. Our people are the
creators who bring those spaces to life. We're a team of motivators, inventors
and problem-solvers, constantly looking for ways to raise the bar and deliver
exceptional experiences.
In May 2026, we welcomed members to our 15th club, Chelsea.
Just off the iconic King's Road, Third Space Chelsea brings high-spec luxury
training to the heart of SW3. As we look ahead, our ambition is to nearly
double our estate over the next five years while continuing to elevate every
aspect of the member experience.
To support that growth, we're looking for a Membership
Process & Systems Improvement Specialist to join our Membership team. This
is an exciting opportunity for someone who loves solving problems, improving
processes and using technology to make work smarter. Working across Membership,
Sales, IT, Digital, Finance and club teams, you'll help shape how our
membership function operates by identifying opportunities to simplify
processes, improve systems, automate manual tasks and enhance both colleague
and member experiences.
What you'll be doing
First 6 months: Acting as the Project Delivery Lead for a Contact Centre Implementation project- Identifying
and delivering process improvements that enhance efficiency, consistency
and member experience. - Mapping
current and future-state processes, uncovering pain points and
opportunities for automation. - Supporting
operational improvement initiatives and cross-functional change projects. - Coordinating
workshops, testing activities, project meetings and implementation plans. - Working
with stakeholders to translate operational challenges into practical
solutions. - Supporting
the optimisation of HubSpot, Genesys and other membership systems. - Helping
design and improve workflows, automations, ticket routing and member
journeys. - Analysing
operational data, member feedback and performance trends to identify
improvement opportunities. - Measuring
the impact of changes and making recommendations for further enhancements. - Developing
and maintaining knowledge resources, SOPs, guidance documents and
operational playbooks.
What we're looking for
We're interested in people who are naturally curious,
analytical and passionate about making things better.
You may currently be working in a continuous improvement,
operations, project coordination, business analyst, systems support or customer
operations role and be looking for an opportunity where you can have a visible
impact across a growing business.
You'll ideally bring:
- Experience
driving process improvement, change initiatives or operational projects. - Strong
analytical skills with the ability to identify trends, root causes and
opportunities for improvement. - Experience
working with CRM, customer service or operational systems. - An
understanding of workflows, automation or system configuration concepts. - Excellent
organisational and stakeholder management skills. - Strong
communication skills and the ability to simplify complex information. - A
collaborative approach and confidence working across multiple teams. - A
proactive mindset with the confidence to challenge existing ways of
working constructively.
Why Third Space?
This is an opportunity to play a key role in shaping how one
of London's most ambitious premium brands scales for the future. You'll work on
meaningful projects, partner with stakeholders across the business and help
create better experiences for both our members and colleagues.
Alongside a competitive salary, you'll receive a
complimentary Group Membership giving you access to all Third Space clubs, plus
an additional membership for a friend or family member. You'll also enjoy
discounted services across our Spa, Medical, Nutrition and Hospitality brands,
helping you make the most of everything Third Space has to offer.
If interested, please apply directly.
Membership Process & Systems Improvement Specialist in London employer: Harri
At Harri, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture in the heart of London. As a Graduate Marketing & Events Coordinator, you'll benefit from hybrid working options, comprehensive learning and development opportunities, and the chance to take real ownership of your projects from day one, all while being part of a passionate team dedicated to innovation in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Process & Systems Improvement Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harri. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harri before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harri:Your cover letter is your chance to shine! Tell us why you want to work at Harri specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harri!
How to prepare for a job interview at Harri
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
