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- Tasks: Manage customer relationships and provide value from our hospitality tech platform.
- Company: A leading hospitality technology company with a focus on customer success.
- Benefits: No weekend shifts, real progression opportunities, and a supportive work environment.
- Why this job: Leverage your restaurant management experience in a rewarding tech career.
- Qualifications: Experience in restaurant management and strong relationship-building skills.
- Other info: Join a growing team that values your hospitality background.
The predicted salary is between 36000 - 60000 £ per year.
A hospitality technology company is expanding its UK Customer Success team and seeks a candidate with restaurant management experience. This role focuses on managing customer relationships, providing value from the platform, and navigating challenging conversations with empathy. Enjoy a career that respects your hospitality background with no weekend shifts, offering real progression opportunities.
Hospitality CSM - Tech Career, No Weekends in London employer: Harri
Contact Detail:
Harri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality CSM - Tech Career, No Weekends in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky conversations! Brush up on your empathy skills and think about how you can turn challenging customer interactions into positive experiences. This will show potential employers that you’re ready for the role.
✨Tip Number 3
Showcase your restaurant management experience! When chatting with recruiters, highlight specific examples of how you've successfully managed customer relationships and added value in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Hospitality CSM - Tech Career, No Weekends in London
Some tips for your application 🫡
Show Off Your Hospitality Experience: Make sure to highlight your restaurant management experience in your application. We want to see how your background can bring value to our Customer Success team, so don’t hold back on those relevant skills!
Be Personable and Empathetic: Since this role involves navigating challenging conversations, let your personality shine through in your written application. We’re looking for candidates who can connect with customers, so show us your empathetic side!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Hospitality CSM role. We appreciate when candidates take the extra step to align their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Harri
✨Know Your Hospitality Stuff
Brush up on your restaurant management experience and be ready to share specific examples. Think about how your background can help you understand customer needs and enhance their experience with the platform.
✨Empathy is Key
Since the role involves navigating challenging conversations, practice demonstrating empathy in your responses. Prepare scenarios where you successfully resolved customer issues by putting yourself in their shoes.
✨Showcase Your Tech Savvy
Familiarise yourself with the technology used in hospitality. Be prepared to discuss how you’ve leveraged tech solutions in past roles to improve customer satisfaction or streamline operations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer success and how they support their team. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
