At a Glance
- Tasks: Oversee daily hotel operations and ensure a seamless guest experience.
- Company: St. James's Hotel and Club, a luxurious Mayfair sanctuary.
- Benefits: 50% off rooms and dining, travel card, staff meals, and generous leave.
- Other info: Dynamic role with continuous training and excellent career growth.
- Why this job: Join a historic hotel and make a real impact on guest experiences.
- Qualifications: Passion for customer service and ability to lead teams.
The predicted salary is between 25000 - 30000 £ per year.
Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen. Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.
What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.
We are seeking a motivated and reliable Duty Manager to join our team. This is a full-time position with a mix of 8 and 12 hours shifts, ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service and supporting day-to-day operations.
Key Responsibilities- Oversee all daily hotel operations, ensuring a seamless and personalised guest experience in line with 5-star service standards.
- Act as the primary point of contact for VIP and high-profile guests, anticipating needs and resolving requests with discretion and efficiency.
- Lead and inspire front-of-house teams to deliver exceptional, detail-oriented service at all times.
- Handle guest feedback, concerns, and complaints with professionalism, ensuring swift resolution and guest satisfaction recovery.
- Maintain a visible presence across the property, engaging with guests and ensuring service excellence across all departments.
- Coordinate closely with housekeeping, concierge, food & beverage, and maintenance teams to ensure flawless service delivery.
- Uphold brand standards, presentation, and ambiance throughout the hotel, ensuring a luxury environment is consistently maintained.
- Manage room allocations, special requests, and upgrades to optimise occupancy and enhance the guest experience.
- Ensure compliance with health & safety regulations, as well as hotel policies and procedures.
- Support training and development of team members, fostering a culture of excellence and accountability.
- Monitor daily financial performance, including revenue opportunities, upselling, and cost control.
- Act as Manager on Duty, taking full responsibility for the hotel in the absence of senior leadership.
Your hours of work: Reporting to the Front of House Manager, the role is full-time, 42-hours per week. Working to a flexible rota with a 30-minute break.
Company Benefits- 50% off from rooms and F&B outlets for you and your friends and family.
- Continuous training and development for all staff of all levels.
- TFL monthly travel card up to £147.50 for zone 1 -2 paid after successful completion of probation.
- Staff meals provided on shift.
- Discretionary service charge.
- Laundry service for all formal uniform.
- 28 days’ annual leave, including bank holidays, increasing after two years of service and every two years thereafter, up to a maximum of 36 days.
- Introduce a friend bonus scheme.
- Employee Assistance Programme.
Duty Manager in London employer: Harri
St. James's Hotel and Club is an exceptional employer that offers a unique blend of history and luxury in the heart of Mayfair. With a strong commitment to employee development, staff enjoy continuous training opportunities, generous leave policies, and exclusive benefits such as discounted stays and meals. The hotel's culture fosters excellence and teamwork, making it an ideal environment for those passionate about delivering outstanding service in a prestigious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harri. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harri
Don't be shy about reaching out to Harri directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harri and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harri
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
