At a Glance
- Tasks: Lead a vibrant venue, ensuring exceptional guest experiences and managing a dynamic team.
- Company: Join Incipio, a lively hospitality brand known for its inclusive culture and community spirit.
- Benefits: Enjoy health insurance, gym discounts, free therapy, and exciting career development opportunities.
- Other info: Embrace a fun, inclusive environment with opportunities for growth and unique incentives.
- Why this job: Be part of a buzzing West London institution and make a real impact in hospitality.
- Qualifications: Proven leadership in high-volume operations and a passion for outstanding guest service.
The predicted salary is between 35000 - 45000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding and experienced Deputy General Manager with a love for varied hospitality experiences, high volume operations & who thrives managing large teams. The Prince is a true West London institution, a buzzing legacy venue at the heart of the community, bringing the party week after week with everything from live music sing alongs to electric Sports Sundays.
The Role:
As Deputy General Manager, you’ll be key to the running and success of The Prince. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.
We Expect You To:
- Have pure passion for hospitality and giving guests a wonderful time.
- Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
- Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.
- Empower your team to develop through the career pathway, giving clear and example lead feedback.
- Obsess over service standards and deliver nothing short of excellence.
- Coach, mentor, and inspire with a big heart and a focus on people development.
- Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
- Ensure safety of your guests, your team, and your venue at all times.
- Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices.
- Adapt and evolve by embracing challenges and thrive in a changing environment.
- Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.
- Be an effective leader who is approachable, honest and supportive in driving the business forward.
Who You’ll Be:
- A proven leader with experience in high volume operations.
- A personal license holder.
- Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority.
- Energetic, passionate, and resilient.
- Have a structured mindset, setting clear expectations and empowering your team.
- Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success.
- Engaged in wider Incipio culture, living and breathing our values.
- Curiosity and courage – always questioning, improving, and innovating.
- Strong knowledge of food safety, allergies & health & safety.
- Fun! Capable of integrating seamlessly into Incipio’s culture.
Benefits & Best Bits
- Vitality Package: Dental, Optical and Health insurance.
- Gym membership discounts + other rewards.
- Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio.
- Hugely exciting career development, with opportunities to grow and expand in this role as the business grows.
- 10% Bonus capacity paid annually.
- Company awards and events.
- Sickness & Compassionate Pay.
- Incentive trips (Think Wine trips to Portugal and Ski Trips to France).
- Enhanced Maternity, Paternity and Adoption leave.
- Incipio FC + Seasonal Socials.
- 50% discount for food and drink in all our venues.
- Length in service; earn additional holiday after 2 years continuous service.
Incipio & Inclusivity
We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!
Deputy General Manager in London employer: Harri
Incipio is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about hospitality. As the Deputy General Manager at The Prince, you will not only lead a dynamic team in a lively West London venue but also benefit from extensive career development opportunities, a comprehensive Vitality Package, and unique incentives like exciting trips and events. Join us to thrive in a supportive environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harri. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harri
Don't be shy about reaching out to Harri directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harri and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harri
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
