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- Tasks: Build relationships with hospitality clients and help them maximise our platform's value.
- Company: Fast-growing global tech company focused on the hospitality industry.
- Benefits: No weekends, no shifts, and real career progression opportunities.
- Why this job: Transform your hospitality experience into a rewarding tech career.
- Qualifications: Experience as a Restaurant Manager or Assistant Manager with strong customer focus.
- Other info: Join a supportive team where your insights truly matter.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Ever run a restaurant and think “this system could work better if someone actually understood how we operate”? At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team. We’re looking for hospitality operators who are brilliant with people, calm under pressure, and ready to step away from shift work into a real career in tech.
This role is for you if you:
- Have experience as a Restaurant Manager / Assistant Manager
- Understand hiring, scheduling, labour pressure and service reality
- Are customer-obsessed and outcome-focused
- Know how to balance what customers want with what’s realistic
What you’ll do:
- Own relationships with hospitality customers using Harri day-to-day
- Help clients get real value from the platform (not just “log tickets”)
- Navigate tough conversations with empathy and clarity
- Partner with Product, Support and Technical teams to solve problems properly
Why Harri?
- A fast-growing global hospitality tech company
- No weekends. No shifts. Real progression.
- Your hospitality experience actually matters here
If you know hospitality and care about customers, we want to hear from you!
Customer Success Manager in London employer: Harri
Contact Detail:
Harri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and hospitality. Think about how your experience as a Restaurant Manager can translate into tech, and be ready to share specific examples that highlight your skills.
✨Tip Number 3
Show your passion for the tech side of hospitality! Research Harri and its platform, and come prepared with ideas on how you can help clients get real value from it. This will show that you're not just another candidate, but someone who genuinely cares.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really interested in joining the Harri team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Hospitality Experience: Make sure to highlight your background in the hospitality industry. We want to see how your experience as a Restaurant Manager or Assistant Manager has shaped your understanding of customer needs and operational challenges.
Be Customer-Obsessed: In your application, demonstrate your passion for customer success. Share examples of how you've gone above and beyond to ensure clients are satisfied and how you’ve balanced their needs with realistic solutions.
Keep It Real: When discussing your skills, be honest about what you can bring to the table. We appreciate authenticity, so don’t just list buzzwords—show us how you’ve navigated tough conversations and built relationships in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing Customer Success team!
How to prepare for a job interview at Harri
✨Know Your Hospitality Inside Out
Make sure you brush up on your restaurant management experience. Be ready to share specific examples of how you've handled hiring, scheduling, and service pressures. This will show that you understand the challenges hospitality teams face and can relate to the customers you'll be working with.
✨Showcase Your Customer-Obsessed Mindset
Prepare to discuss how you've gone above and beyond for customers in your previous roles. Think of instances where you balanced customer needs with realistic solutions. This will demonstrate your ability to empathise and navigate tough conversations, which is crucial for a Customer Success Manager.
✨Familiarise Yourself with Harri's Platform
Take some time to explore Harri’s technology before the interview. Understanding the platform will not only help you answer questions more effectively but also allow you to suggest ways clients can derive real value from it. This shows initiative and genuine interest in the role.
✨Prepare for Collaborative Problem-Solving
Think about how you’ve partnered with different teams in the past to solve problems. Be ready to discuss your approach to collaboration, especially with Product, Support, and Technical teams. Highlighting your teamwork skills will reassure them that you can work well across departments.
