Hospitality Assistant

Are you someone who delivers exceptional service with atouch of luxury? We are looking for a Hospitality Assistant to join ourfriendly and dedicated team!

You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.

If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.

We offersome excellent rewards and benefitsincluding:

• Weoffer all team members 1 freemeal per shift.
• Uniformprovided.
• EnhancedBankHoliday pay.
• IncreasedAnnual Leave entitlement - team members who work with us for 3 years or more, get extra annual leave.
• Cycleto Work scheme – why not save money on commuting costs and improve yourhealth at the same time.
• MilestoneBirthdays - get EXTRAtime off to celebratethat specialbirthday.
• Companysickpay which is over and above the statutory entitlement.(subjectto length of service)
• Refera FriendScheme for successfulreferrals- for allpermanentroles within Oakland Care (T&C's apply).
• Recognitionand staff appreciation initiatives.
• HealthCash Plan (subject to T&Cs).
• Deathin Service Benefit (subject to T&Cs).

Location: Elmbrook Court, Grove Road, Wantage OX12 7BY

Hours: 40 hoursper week

Pay: £13.20 per hour

Contract: Full-time

Shift: Days

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to providean exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents’ dailylives, so strong people skills and good organisation are essential. If you havehospitality experience and a genuine interest in care, this could be theperfect opportunity for you.

As a Hospitality Assistant, your key responsibilitieswill include:

• Assistingwith meal service either in resident rooms or dining rooms.
• Toensure that water/drink jugs are regularly refilled in resident rooms.
• Helpset up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures offridges and dining room service stations to meet compliance standards.
• Maintainingthe Bistro to ensure it remains clean, organised and consistently wellstocked.
• Attendingto residents “non care” related needs including opening/closing curtains,changing TV channels etc.

To be successful in this role, you need to have/be:

• Previousexperience of working in a similar role within a luxurious setting.
• 'Cando' attitude and willingness to work with us in ensuring we support ourresidents with the best quality service.
• Customerfacing experience including building working relationships with internal andexternal stakeholders.

Personal Attributes:

• Reliableand punctual.
• Abilityto work as an effective team member.
• Aprofessional personal appearance and standards.
• Ableto demonstrate an understanding and/or awareness of the sensitivities ofworking within a care home environment.
• Ableto develop good working relationships and to represent the organisationprofessionally.
• Ableto build trust and demonstrate an awareness and understanding ofindividual differences.
• Motivatedto go above and beyond, and to work with passion and enthusiasm.
• Motivatedto contribute towards the team and home goals.
• Acommitment to grow and learn new things at work.
• Ableto remain approachable and calm under pressure.

“Our mission” is to provide exceptional homesfor people to live, love and be loved where everyone is part of our family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

We run background checks on all new hires in this position.