Village seeks a Host Assistant Manager to act as the operational anchor of the lobby, linking the manager's strategy with the floor reality. You will resolve complaints, coach the team to upsell, and ensure every guest feels genuinely welcomed.
You will drive the shift by balancing guest accounts, tracking budgets, and logging special requests in Opera, while fostering a culture of growth and recognition for top talent within a busy hospitality team.
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Guest Experience Lead & Front Desk Coach employer: Harri
Franco Manca is an exceptional employer located in the vibrant Soho area of London, offering a dynamic work environment where you can thrive as a People Coordinator. With a strong focus on employee growth, a supportive team culture, and a range of benefits including generous holiday allowances, health plans, and unique perks like free pizzas, you'll find meaningful opportunities to make a real impact while enjoying a fulfilling career in hospitality.
