Reportingto: DirectorofOperations
ProfessionalStakeholders: GroupClinicalSpecialist,HeadofOperations,HospitalityManager,Clinical Lead and Nurse Manager, Lifestyle Partners
Role Purpose
The Group Memory Care & Lifestyle Specialist will lead the development and delivery of exceptional, evidence-informed memory care and lifestyle experiences across Loveday. The role brings together specialistdementiaknowledge,meaningfulengagement,memberexperienceandluxuryhospitalityto ensure every member is known as an individual and supported to live with meaning, purpose, choice, dignityandconnection.Thisisahighlyvisible,hands-ongrouprole.Thepostholderwillsetstandards, coach teams in practice, support complex members and families, audit quality, develop innovative programmes and ensure that lifestyle is embedded within everyday care rather than treated as a standalone activities function.Working closely with physicians and healthcare experts.
Role Responsibilities
- Group-widememorycarephilosophy,standardsandpractice.
- Thequality,breadthandpersonalisationoflifestyleandmeaningfulengagementacrossall residences.
- Memorycareenvironments,routinesandapproachesthatpromoteindependence,orientation, comfort and wellbeing.
- CoachinganddevelopmentofLifestyleteamsandsupportforcare,nursingandhospitality colleagues in delivering meaningful engagement.
- Memberlifehistories,preferences,interestsandroutinesbeingtranslatedintoindividualiseddaily experiences promoting the Legacy Hub to ensure maximum usage
- Specialistsupportformembersexperiencingdistress,changesinbehaviour,transitionorincreased cognitive need.
- Familyeducationandengagementrelatingtodementia,memorycareandmeaningfuloccupation.
- Qualityassurance,audits,actionplansandcontinuousimprovementrelatingtomemorycareand lifestyle.
- Groupevents,partnershipsandexternalrelationshipsthatenhancememberexperienceleverage Loveday’s depth of relationships with healthcare stakeholders
- DevelopmentofinnovativeapproachesthatdistinguishLovedayasaleaderinluxuryseniorliving and memory care.
- WorktounderstandhowtheGellerCommissionreportcanbeleveragetomaximisetheresearch and impact on our work.
MemoryCare–Leadership
- Actasthegroupsubject-matterspecialistfordementiaandmemorycare,promoting compassionate, evidence-informed and person-led practice.
- DevelopandmaintainaclearLovedaymemorycareframeworkthatreflectsclinicalbestpractice while remaining consistent with the Loveday member experience.
- SupportRegisteredManagersandclinicalteamswithcomplexpresentations,includingdistress, anxiety, changes in behaviour, communication difficulties and transitions.
- Promotenon-pharmacologicalapproachesandmeaningfuloccupationaspartoftheresponseto distress and unmet need.
- Reviewthelivedexperienceofmembersreceivingmemorycareandidentifyopportunitiesto improve routines, environments, communication and engagement.
- Supportteamstounderstandthepersonbehindthediagnosis,includingbiography,relationships, occupation, culture, interests, preferences and lifelong routines.
Lifestyle&Member Experience
- Set the group standard for an exceptional lifestyle proposition, ensuring programmes are sophisticated,varied,purposefulandtailoredtotheindividualslivingwithin each residence.
- Movepracticebeyondatraditionalactivitiescalendarbyembeddingmeaningfulengagement throughout the member's entire day.
- Ensuremembershaveopportunitiesforphysical,intellectual,cultural,creative,socialandsensory engagement, alongside quieter individual pursuits.
- Championchoiceandspontaneity,ensuringlifestyleprogrammesrespondtomembersratherthan expecting members to fit our schedule.
- Workwithhospitality,culinary,careandclinicalteamstocreatejoined-upexperiencesreflectinga private members' club standard of service.
- DevelopsignatureLovedayexperiencesandpartnershipsappropriatetotheinterestsand expectations of members.
QualityAssuranceand Governance
- Undertakeregularmemorycareandlifestyleauditsacrossresidences,includingobservationof practice and member experience.
- Produceclearactionplans,monitorcompletionandescalaterecurringormaterialconcerns.
- Usememberfeedback,familyfeedback,incidents,complaints,observationsandqualitydatato identify themes and opportunities for improvement.
- SupportresidencesindemonstratingstrongevidenceagainstrelevantCQCqualitystatements, particularly person-centered care, dignity, choice, independence and responsive care.
- Contributetogroupgovernancereportingandprovideassuranceonmemorycareandlifestyle standards.
- Supportpreparationforregulatoryinspections,internalqualityreviewsandduediligenceactivity where required.
Training,Coaching & Culture
- Coachcolleaguesinrealtime,modellingexceptionalinteractionswithmembersratherthanrelying solely on classroom training.
- Developanddeliverpracticaltrainingindementiacommunication,meaningfulengagement,life story work, responding to distress and creating purposeful days.
- SupportinductionandongoingcompetencydevelopmentforLifestylecolleaguesandotherrelevant team members.
- Identifystrongpracticeandcreateopportunitiesforittobesharedacrossthegroup.
- Buildacultureinwhicheverycolleagueunderstandsthatcreatingameaningfuldayiseveryone's responsibility.
Families and External Partners/Stakeholders
- Providespecialistguidancetofamilieswhereappropriate,helpingthemunderstandchanges associated with dementia and how they can remain meaningfully connected.
- Supportresidenceswithsensitiveorcomplexfamilyconversationsrelatingtomemorycareand member wellbeing.
- Developrelationshipswithrelevantculturalorganisations,therapists,specialists,community partners and dementia experts.
- RepresentLovedayprofessionallyatappropriateevents,forumsandpartnership meetings.
Continuous Improvement and Innovation
- Keepabreastofdevelopmentsindementiacare,cognitivehealth,lifestyle,technologyand therapeutic approaches and assess their relevance for Loveday.
- Pilotandevaluatenewinitiativesbeforerecommendinggroup-wideimplementation.
- Identifyopportunitiesfortechnologytoenhanceindependence,engagement,communicationand quality of life without replacing human connection.
- ContributetothecontinuedevolutionofLoveday'spropositionandpositioningasaleaderin exceptional later-life care.
Essential Experience
- Significantexperienceindementia,memorycare,olderpeople'sservicesoracloselyrelated specialist field.
- Strongunderstandingofperson-centereddementiapracticeandtherelationshipbetween cognition, environment, communication, occupation and wellbeing.
- Experienceofleading,coachingorinfluencingteamsacrossmultipleservicesordepartments.
- Abilitytoobservepractice,identifyriskorpoorstandardsandtranslatefindingsintopractical improvement.
- Excellentcommunicationskillswiththeconfidencetoengagemembers,families,frontline colleagues and senior leaders.
- Anaturallywarm,engagingandhighlyprofessionalapproach,combinedwiththeconfidenceto challenge constructively.
- Strongorganisationalskillsandtheabilitytoworkindependentlyacrossmultiplelocations.
- Commitmenttodeliveringexceptionalstandardswithinapremiumserviceenvironment.
Desirable
- Relevantprofessionalqualificationinnursing,occupationaltherapy,psychology,dementiastudies, social care, therapeutic recreation or a related discipline.
- Recogniseddementiaspecialisttrainingorpostgraduatestudy.
- Experiencewithinluxuryseniorliving,privatehealthcare,hospitalityoranotherpremiumcustomer environment.
- ExperienceofCQC-regulatedservicesandquality assurance.
Compensation: Competitive salary
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Group Memory Care and Lifestyle Specialist employer: Harri
Franco Manca is an exceptional employer located in the vibrant Soho area of London, offering a dynamic work environment where you can thrive as a People Coordinator. With a strong focus on employee growth, a supportive team culture, and a range of benefits including generous holiday allowances, health plans, and unique perks like free pizzas, you'll find meaningful opportunities to make a real impact while enjoying a fulfilling career in hospitality.
