ENGINEERING MANAGER

Job Title: Maintenance Manager

Department: Maintenance

Location: London Heathrow Marriott Hotel

Date Created: July 2025

Reports to: General Manager

Job Summary:

The Maintenance Manager is responsible for overseeing all engineering and maintenance operations of the hotel, ensuring the safety, functionality, and appearance of the property. This includes managing a team of engineers and technicians, coordinating preventive maintenance programs, and ensuring compliance with health and safety regulations.

Key Responsibilities:

• Lead and supervise the engineering team, aligning operations with the hotels business goals.
• Oversee all aspects of facilities management, including asset protection, preventive maintenance, and regulatory compliance.
• Ensure full implementation and effective use of Marriott platforms (e.g., Transcendent, RPM, Energy Data Management).
• Conduct regular property inspections and weekly tours to uphold maintenance and safety standards.
• Manage centralised maintenance contracts and coordinate with external vendors for specialised work.
• Drive sustainability initiatives, including energy and water reduction through a robust Energy Action Plan.
• Collaborate with Finance and Engineering teams on Capex planning and emergency projects.
• Respond to operational and emergency situations, including large-scale incidents.
• Monitor KPIs and implement early warning systems to manage business and financial risks.
• Foster a proactive, high-performance culture and ensure guest satisfaction through timely service.
• Promote cross-departmental communication and share best practices across properties.

Operational Leadership

• Balance of 60% management and 40% hands-on technical work.
• Lead and support engineering projects, audits, and compliance with local laws.
• Analyse data and generate reports to support decision‑making and continuous improvement.
• Conduct regular property walk‑throughs and review guest feedback to identify and address maintenance issues.
• Ensure high standards of cleanliness, safety, and preventative maintenance across all areas.

Property & Guest Experience

• Collaborate with operations to align engineering with business strategy.
• Ensure high standards of cleanliness, safety, and preventative maintenance across all areas.

Customer Service

• Provide professional, timely responses to guest and staff maintenance concerns.
• Promote a culture of courtesy, approachability, and proactive service.

Health, Safety & Compliance

• Implement and maintain emergency plans, accident prevention programs, and OSHA compliance.
• Support annual quality audits and ensure adherence to recovery protocols.

Communication & Teamwork

• Maintain clear communication with leadership and team members.
• Present ideas and updates concisely and effectively.
• Demonstrate strong organisational skills, time management, and conflict resolution.

Leadership & Execution

• Adaptability & Professionalism: Maintains performance under pressure and represents the brand with confidence.
• Communication & Problem Solving: Communicates effectively and makes informed decisions using data and analysis.
• Results‑Driven: Sets high standards, takes initiative, and ensures goals are met through effective planning and execution.

Team & Relationship Building

• Team Collaboration: Builds trust and works effectively with colleagues to achieve shared goals.
• Customer Focus: Understands and responds to guest needs with professionalism and courtesy.
• Global Mindset: Embraces diversity and promotes inclusion to enhance team performance and innovation.

Talent Development

• Organisational Capability: Continuously improves work processes and team structure.
• Coaching & Feedback: Supports team development through regular feedback and learning opportunities.

Professional Expertise

• Applied Learning: Seeks opportunities to grow and improve performance.
• Core Skills: Demonstrates competence in basic computer use, math, reading, writing, and verbal comprehension.

Additional Expectations

• Performs other duties as assigned.
• Complies with Marriott policies and maintains a minimum 40‑hour work week.

Education and Experience

• Minimum 2 years’ experience in hotel facilities or engineering management.
• Strong technical knowledge of MEP systems, building fabric, and life safety systems.
• Proficient in Marriott engineering platforms, especially Transcendent, and familiar with Engineering SOPs.
• Recognised qualification in Mechanical, Electrical, or Construction Engineering preferred, or equivalent work experience.
• Membership in a relevant professional body (e.g., Facilities, M&E, or Construction) is desirable.
• Proven leadership in managing engineering teams and hotel maintenance operations.
• Familiarity with UK Health & Safety, Disability, and environmental regulations.
• Strong skills in HVAC, plumbing, electrical systems, and general building maintenance.
• Excellent organisational, communication, and problem‑solving abilities.
• Flexibility to work shifts, weekends, and holidays as required.
• Qualified in either LM5 or LM7 (Legionella Nominated Responsible Person Course)

Preferred Experience:

• Previous experience in a Marriott property or similar hospitality environment. Familiarity with Marriott’s maintenance systems and standards.

Compensation: Competitive salary