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- Tasks: Design and implement tailored solutions for customers while collaborating with product development.
- Company: Harri is a leading workforce management platform focused on the services sector.
- Benefits: Enjoy a dynamic startup environment with opportunities for growth and innovation.
- Why this job: Be part of a passionate team that values customer success and drives impactful solutions.
- Qualifications: Technical background with customer-facing experience; hospitality or HCM knowledge is a plus.
- Other info: This role is perfect for problem solvers eager to thrive in a fast-paced setting.
The predicted salary is between 48000 - 84000 £ per year.
About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.
If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.
Who you are: The Customer Success Solutions Architect is a pivotal role within Harri, designed to bridge the gap between our customer success and product development teams. This role involves working intimately with customers to understand their unique needs and challenges, designing and implementing solutions such as labour models that will optimise business performance or consulting that enhances their experience with our platform. The ideal candidate will have a strong technical background coupled with a customer-centric approach to problem-solving.
Key Responsibilities:
- Collaborate closely with customers to design and implement tailored solutions.
- Serve as a liaison between customer success and product development teams.
- Translate customer feedback into actionable insights for product feature enhancements.
- Ensure that solutions align with both customer needs and technical feasibility.
- Maintain a deep understanding of Harri's products and services to provide effective support.
- Build and nurture strong relationships with customers, enhancing their overall experience and satisfaction.
- Lead initiatives to improve customer engagement and product adoption.
- Stay abreast of industry trends and customer needs to continually refine our solutions approach.
Experience and Skills:
- Experience in a role requiring a blend of technical and customer-facing skills, such as solution architecture, customer success, or technical consulting.
- Demonstrated ability to design and implement effective solutions in a customer-centric environment.
- Strong technical aptitude and ability to communicate complex technical concepts clearly to non-technical stakeholders.
- Proven track record in customer relationship management and problem-solving.
- Experience in the hospitality industry or with Human Capital Management (HCM) systems is a plus.
- Excellent analytical, organisational, and presentation skills.
- A self-motivated individual who is comfortable in a fast-paced, dynamic environment and eager to grow with the company.
Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.
Customer Success Solutions Architect employer: Harri
Contact Detail:
Harri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Solutions Architect
✨Tip Number 1
Familiarise yourself with Harri's platform and its unique features. Understanding the specific challenges faced by the services vertical will help you articulate how you can bridge the gap between customer success and product development.
✨Tip Number 2
Network with current or former employees of Harri to gain insights into the company culture and expectations for the Customer Success Solutions Architect role. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 3
Prepare to discuss your experience in designing and implementing customer-centric solutions. Be ready to share specific examples that demonstrate your technical aptitude and ability to communicate complex concepts clearly to non-technical stakeholders.
✨Tip Number 4
Stay updated on industry trends related to Human Capital Management and workforce management platforms. Showing that you are knowledgeable about the latest developments can impress interviewers and highlight your commitment to the role.
We think you need these skills to ace Customer Success Solutions Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Solutions Architect at Harri. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that required a blend of technical and customer-facing skills. Mention specific projects where you designed and implemented solutions that improved customer satisfaction.
Showcase Technical Aptitude: Since the role requires strong technical skills, be sure to include examples of your technical expertise. Explain how you've communicated complex concepts to non-technical stakeholders in past positions.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and mention why you are specifically interested in working for Harri. Show your enthusiasm for their mission and how you can contribute to their growth.
How to prepare for a job interview at Harri
✨Understand Harri's Products
Before the interview, make sure you have a solid understanding of Harri's workforce management platform. Familiarise yourself with its features and how it addresses the challenges in the services vertical. This will help you demonstrate your technical aptitude and show that you're genuinely interested in the role.
✨Prepare Customer-Centric Examples
Think of specific examples from your past experiences where you've successfully designed and implemented solutions for customers. Be ready to discuss how you identified their needs, the steps you took to address them, and the outcomes. This will highlight your problem-solving skills and customer-centric approach.
✨Showcase Your Communication Skills
As a Customer Success Solutions Architect, you'll need to communicate complex technical concepts to non-technical stakeholders. Prepare to explain how you've done this in previous roles. Practising clear and concise explanations will help you convey your ideas effectively during the interview.
✨Stay Updated on Industry Trends
Research current trends in Human Capital Management and the hospitality industry. Being knowledgeable about the latest developments will not only impress your interviewers but also allow you to discuss how these trends could influence Harri's solutions. It shows that you're proactive and engaged in the field.
