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- Tasks: Build strong relationships with hospitality clients and help them maximise our platform's value.
- Company: Fast-growing global tech company focused on the hospitality industry.
- Benefits: No weekends, no shifts, and real career progression opportunities.
- Why this job: Leverage your hospitality experience in a rewarding tech career that values your skills.
- Qualifications: Experience in restaurant management and a passion for customer success.
- Other info: Join a supportive team where your insights can drive real change.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Ever run a restaurant and think “this system could work better if someone actually understood how we operate”? At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team. We’re looking for hospitality operators who are brilliant with people, calm under pressure, and ready to step away from shift work into a real career in tech.
This role is for you if you:
- Have experience as a Restaurant Manager / Assistant Manager
- Understand hiring, scheduling, labour pressure and service reality
- Are customer-obsessed and outcome-focused
- Know how to balance what customers want with what’s realistic
What you’ll do:
- Own relationships with hospitality customers using Harri day-to-day
- Help clients get real value from the platform (not just “log tickets”)
- Navigate tough conversations with empathy and clarity
- Partner with Product, Support and Technical teams to solve problems properly
Why Harri?
- A fast-growing global hospitality tech company
- No weekends. No shifts. Real progression.
- Your hospitality experience actually matters here
If you know hospitality and care about customers, we want to hear from you!
Skills:
- Strategic Problem Solving
- Hospitality Operations
- Stakeholder Management
Customer Success Manager employer: Harri
Contact Detail:
Harri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Customer Success Manager role. You never know who might have the inside scoop on openings at companies like Harri.
✨Tip Number 2
Prepare for those interviews by brushing up on your problem-solving skills. Think of real-life scenarios from your restaurant days where you navigated tough conversations or solved customer issues. We want to hear how you turned challenges into wins!
✨Tip Number 3
Show off your customer obsession! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you understand the importance of balancing customer needs with realistic solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Harri team and making a difference in the hospitality tech space.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Hospitality Experience: Make sure to highlight your background in hospitality. We want to see how your experience as a Restaurant Manager or Assistant Manager has shaped your understanding of customer needs and operational challenges.
Be Customer-Obsessed: In your application, demonstrate your passion for customer success. Share examples of how you've gone above and beyond to ensure clients are satisfied and how you’ve balanced their needs with realistic solutions.
Keep It Real and Relatable: When writing your application, use a conversational tone that reflects your personality. We appreciate authenticity, so don’t be afraid to let your unique voice shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Harri
✨Know Your Hospitality Inside Out
Make sure you brush up on your hospitality knowledge before the interview. Understand the ins and outs of restaurant operations, from hiring to scheduling. This will help you relate your experience directly to what Harri is looking for.
✨Showcase Your Customer Obsession
Prepare examples that highlight your customer-focused mindset. Think about times when you went above and beyond for a customer or resolved a tough situation. This will demonstrate your ability to own relationships and provide real value.
✨Practice Empathy in Tough Conversations
Since you'll need to navigate challenging discussions, practice how you would handle these scenarios. Role-play with a friend or family member to refine your approach, ensuring you can communicate with empathy and clarity.
✨Connect with the Tech Side
Familiarise yourself with Harri's platform and its features. Being able to discuss how you can leverage technology to enhance customer success will show that you're not just a hospitality expert but also ready to embrace the tech aspect of the role.
