Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. The Head Office is based on-site, within The Pembroke and represents the department responsible for leading and supporting with administration of the club's daily duties.
ROLE OVERVIEW
The Head of IT & Systems will be responsible for managing the club’s IT infrastructure and systems, ensuring their reliability, security and efficiency. This role involves overseeing the implementation and maintenance of technology solutions, supporting daily operations, and ensuring that all systems are functioning optimally to meet the needs of the club. You will work closely with the executive team to align IT strategies with organisational goals, manage IT projects, and support the technological needs of all departments. Your expertise will ensure that our IT infrastructure supports the club’s operations and enhances the overall member experience.
RESPONSIBILITIES
- Oversee the management, maintenance and optimisation of IT infrastructure and systems, including hardware, software and network components.
- Develop and implement IT policies and procedures to ensure data security, compliance and operational efficiency.
- Manage IT support services and third-party service partners, including troubleshooting, issue resolution and user support.
- Collaborate with department heads to identify technology needs and implement appropriate solutions.
- Oversee IT projects, including system upgrades, installations and integrations, ensuring timely and successful execution.
- Monitor system performance and implement improvements to enhance efficiency and reliability.
- Ensure the security of IT systems and data, including implementing measures to protect against cyber threats and data breaches.
- Manage relationships with IT vendors and service providers, negotiating contracts and ensuring the delivery of high-quality services.
- Prepare and manage the IT budget, including cost control and financial planning.
- Conduct regular system audits and assessments to ensure compliance with industry standards and regulations.
- Provide training and support to staff on IT systems and best practices.
LEADERSHIP & COLLABORATION
- Lead, inspire and develop the IT team, setting clear direction and goals that support a high-performing, member-first culture.
- Work closely with the senior management team to ensure a proactive, collaborative, solution-driven IT provision is in place.
- Work with the Operations, Membership, Reservations, F&B and Events teams to ensure seamless member experiences and consistent delivery of the Club’s standards.
- Report directly to the Club Director with regular service delivery updates, KPIs, and cyber security and compliance metrics.
REQUIREMENTS
- Minimum of 5–7 years’ experience in IT management or a related field, with significant experience managing IT infrastructure and systems.
- Management-level experience within a luxury hospitality or private club environment.
- Proven experience in overseeing IT projects and managing technology solutions.
- Strong leadership skills, with the ability to motivate and inspire team members.
- Strong understanding of IT systems, networks and cyber-security best practices.
- Strong knowledge of IT risk and security management and IT compliance (Cyber Essentials and ISO 27001).
- Knowledge of hospitality systems, including web and app development, CRM, membership management, ePOS, finance and booking systems.
- Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues efficiently.
- Strong organisational skills, with attention to detail and the ability to manage multiple tasks at once.
- Excellent written and verbal communication and interpersonal skills, with the ability to support and train staff on IT systems.
- Ability to collaborate effectively with cross-functional teams.
- Experience managing IT budgets and vendor relationships.
- Proficiency in IT management software and tools.
- Ability to adapt to changing technology and organisational needs in a dynamic environment.
WHAT WE OFFER
- Best-in-class salary
- Family meal on shift
- Industry-leading Learning & Development opportunities
- Pension scheme - including employer contributions.
- Annual staff award ceremony and party
- More benefits to be set up as we open
Compensation: To be discussed
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Head of IT and Systems in City of Westminster employer: Harri
Franco Manca is an exceptional employer located in the vibrant Soho area of London, offering a dynamic work environment where you can thrive as a People Coordinator. With a strong focus on employee growth, a supportive team culture, and a range of benefits including generous holiday allowances, health plans, and unique perks like free pizzas, you'll find meaningful opportunities to make a real impact while enjoying a fulfilling career in hospitality.
