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- Tasks: Build strong relationships with hospitality clients and help them maximise our platform's value.
- Company: Fast-growing global tech company focused on the hospitality industry.
- Benefits: No weekends or shifts, real career progression, and a supportive team environment.
- Why this job: Transition from hospitality to tech while making a real impact on customer success.
- Qualifications: Experience in restaurant management and a passion for customer service.
- Other info: Join a dynamic team where your hospitality experience truly matters.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Ever run a restaurant and think “this system could work better if someone actually understood how we operate”? At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team. We’re looking for hospitality operators who are brilliant with people, calm under pressure, and ready to step away from shift work into a real career in tech.
This role is for you if you:
- Have experience as a Restaurant Manager / Assistant Manager
- Understand hiring, scheduling, labour pressure and service reality
- Are customer-obsessed and outcome-focused
- Know how to balance what customers want with what’s realistic
Responsibilities:
- Own relationships with hospitality customers using Harri day-to-day
- Help clients get real value from the platform (not just “log tickets”)
- Navigate tough conversations with empathy and clarity
- Partner with Product, Support and Technical teams to solve problems properly
Why Harri?
- A fast-growing global hospitality tech company
- No weekends. No shifts. Real progression.
- Your hospitality experience actually matters here
- If you know hospitality and care about customers, we want to hear from you!
Compensation: To be discussed
Customer Success Manager in London employer: Harri UK
Contact Detail:
Harri UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Customer Success Manager role. You never know who might have the inside scoop on openings at companies like Harri.
✨Tip Number 2
Prepare for those tough conversations! Since you'll be navigating tricky discussions with clients, practice your communication skills. Role-play scenarios with friends or family to build your confidence and empathy.
✨Tip Number 3
Showcase your hospitality experience! When you get the chance to chat with potential employers, highlight how your background as a Restaurant Manager or Assistant Manager has equipped you to understand customer needs and deliver real value.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining our team and makes it easier for us to connect with you about the role.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Hospitality Experience: Make sure to highlight your background in the hospitality industry. We want to see how your experience as a Restaurant Manager or Assistant Manager can translate into success with our customers at Harri.
Be Customer-Obsessed: Demonstrate your passion for customer service in your application. Share examples of how you've gone above and beyond for clients, as we’re all about creating real value for our customers.
Keep It Real: When discussing your skills, balance what customers want with what's realistic. We appreciate honesty and clarity, so don’t shy away from tough conversations in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Harri UK
✨Know Your Hospitality Inside Out
Make sure you brush up on your hospitality knowledge. Understand the ins and outs of restaurant operations, from hiring to scheduling. This will help you relate to the challenges customers face and show that you truly get their world.
✨Showcase Your People Skills
As a Customer Success Manager, you'll be dealing with people all day long. Prepare examples of how you've successfully navigated tough conversations in the past. Highlight your ability to empathise and communicate clearly, as this is key to building strong relationships.
✨Demonstrate Your Problem-Solving Skills
Think about times when you've had to solve problems under pressure. Be ready to discuss specific scenarios where you partnered with others to find solutions. This will show that you can work collaboratively with different teams, just like you'll need to at Harri.
✨Align with Harri's Values
Research Harri’s mission and values before the interview. Be prepared to explain why you’re passionate about helping hospitality teams succeed and how your experience aligns with their goals. This will demonstrate your genuine interest in the role and the company.
