Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong relationships with clients and enhance their experience with our platform.
- Company: Join Harri, a fast-growing workforce management platform revolutionising the services industry.
- Benefits: Competitive salary, flexible work options, and opportunities for personal growth.
- Why this job: Be a key player in customer success and drive real impact in a dynamic startup environment.
- Qualifications: Strong relationship-building skills and a passion for customer advocacy.
- Other info: Exciting career growth potential in a supportive and innovative team.
The predicted salary is between 36000 - 60000 £ per year.
About Harri: Harri is the first enterprise‑ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First‑driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.
Who you are:
- Develops Healthy Customer Relationships
- Enhances Customer Experience
- Evaluates and Analyzes Customer Needs
- Builds Trust and Transparency with Clients
- Acts as a Customer Advocate
- Encourages Customers to Upgrade their Products
- Promotes Customer Loyalty
Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri.
Key Responsibilities:
- Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients.
- Fostering relationships with key accounts and internal teams to drive action.
- Developing relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy.
- Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization.
- Understanding how to build and present Harri’s value story using data and insights.
- Driving growth with existing customers, identifying upsell and cross sell opportunities and therefore generating new revenue.
- Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments.
- Communicate regularly with the customer to evaluate satisfaction.
General Activities Include but are not limited:
- Identifying Cross Platform Opportunities and liaise with the Go-to-market team.
- Own the renewal process for all customers and working with cross functional teams to align billing.
- Create NRO (NRO) opportunities for the client for the launch team to implement to ensure that all relevant locations are billed accordingly.
- Create success plans with senior leaders of the business to showcase ROI and reduce churn risk.
- Be the escalation point for clients for issues but not own the resolution.
- Identify adoption opportunities and showcase with the client through EBRs that will determine next steps and enhance the customer’s success plan.
- Schedule EBRs with the client on a 6 month basis and monthly/weekly meetings dependent on health and risk of the account.
Experience and Skills:
- Relationship Building and Management: Expertise in developing and maintaining positive relationships with key accounts. Ability to act as a trusted consultant to customers, fostering loyalty and optimizing their marketing strategies.
- Customer Advocacy and Support: Strong advocacy skills to represent customer needs and enhance their overall experience. Ability to act as the escalation point for client issues and ensure timely resolution.
- Data Analysis and Insights: Proficiency in analyzing customer data to understand usage patterns and product adoption. Ability to present data‑driven insights and Harri’s value story to clients.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills for regular client interactions. Skilled in conducting Executive Business Reviews (EBRs) and creating success plans with senior leaders.
- Sales and Revenue Growth: Capability to identify upsell and cross‑sell opportunities to drive growth and generate new revenue. Experience in managing the renewal process and aligning billing with cross‑functional teams.
*Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.*
Compensation: To be discussed
Customer Success Manager employer: Harri UK
Contact Detail:
Harri UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research Harri's values, mission, and recent developments. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer success. Think about how you can showcase your relationship-building skills and your ability to drive growth for clients.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Harri.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how you connect with our mission and values at Harri. Share specific examples of how you've built relationships and enhanced customer experiences in the past.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that align with the Customer Success Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit into the picture.
Be Data-Driven: Since data analysis is key in this role, don’t shy away from showcasing your analytical skills. Include any experiences where you've used data to drive decisions or improve customer satisfaction. This will help us see your potential impact on our clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join the Harri family!
How to prepare for a job interview at Harri UK
✨Know Your Customer Success Basics
Before the interview, brush up on the key responsibilities of a Customer Success Manager. Understand how to develop and maintain positive relationships with clients, and be ready to discuss your experience in fostering loyalty and optimising marketing strategies.
✨Showcase Your Data Skills
Harri values data-driven insights, so prepare to talk about your experience with analysing customer data. Think of specific examples where you used data to enhance customer experience or drive growth, and be ready to present these insights clearly.
✨Practice Your Communication Skills
As a Customer Success Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play conducting an Executive Business Review (EBR) to demonstrate your ability to engage with senior leaders.
✨Be Ready to Discuss Problem-Solving
Since Harri is looking for builders and problem solvers, come prepared with examples of challenges you've faced in previous roles. Highlight how you identified issues, developed solutions, and built trust with clients during the process.
