At a Glance
- Tasks: Be the friendly face for guests, ensuring a warm welcome and a safe environment.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and free shares.
- Other info: Enjoy team socials and a supportive work environment.
- Why this job: Make a real difference in guests' stays while having fun with your team.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 € per year.
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk‑ins. You’ll ensure a warm, friendly and genuine welcome.
- The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
- You’ll ensure guest and business safety and security is top priority at all times.
- In the event of a fire, evacuating all guests and team from the business safely and quickly.
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can‑do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline – to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Innkeepers Collection... in Stockport employer: Harri.com
At M&B, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With flexible shifts, generous discounts, and a commitment to employee wellbeing through initiatives like Wagestream and a free helpline, we ensure that our staff can thrive both personally and professionally. Join us in creating memorable guest experiences while enjoying opportunities for growth and camaraderie in a fun, dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Innkeepers Collection... in Stockport
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle complaints or provide a warm welcome. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any open days they might have. This can give you insider info and show your genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Innkeepers Collection... in Stockport
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for guest care shine through in your application. We want to see that you genuinely enjoy creating a welcoming environment and making guests feel at home.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. Mention specific skills that align with what we’re looking for, like professionalism under pressure and great communication.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Harri.com
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering a great guest experience during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Your Can-Do Attitude
Prepare to discuss situations where you've tackled challenges head-on. Highlight your ability to stay calm under pressure and how you approach problem-solving, especially in a hospitality setting where things can get hectic.
✨Communicate Clearly and Confidently
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror to boost your confidence.
✨Highlight Your Team Spirit
This role requires being an active member of a team, so be ready to talk about your experiences working collaboratively. Share stories that showcase your teamwork skills and how you contribute to a positive work environment.
