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- Tasks: Lead daily operations of a busy attraction, ensuring high standards and team performance.
- Company: Exciting visitor attraction in the South West with a focus on excellence.
- Benefits: Competitive salary and the chance to make a real impact.
- Why this job: Shape visitor experiences and lead a motivated team in a dynamic environment.
- Qualifications: Strong leadership skills and experience in managing teams and budgets.
- Other info: Opportunity for career growth and to work closely with senior leadership.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of the Role
To lead the day to day operation of a busy South West attraction, ensuring it is highly organised, well planned, and delivered to the highest standards. You will be responsible for making sure the team can achieve budget and visitor targets by setting clear expectations, managing performance, and maintaining tight operational control. You are highly motivated, thorough, and act as the eyes and ears of the business, constantly checking standards, performance, and priorities.
Main Deliverables
- The attraction meets or exceeds monthly and annual budget and visitor targets.
- A tightly run operation with excellent standards every day.
- Clear roles, responsibilities, and expectations across all teams.
- A motivated, capable workforce who understand what success looks like.
- A clean, safe, well presented attraction at all times.
- Clear working business plans that are understood, tracked, and met, with accurate reporting to senior leadership.
Key Responsibilities
- Lead, manage, and support all departments across the attraction.
- Ensure the team delivers an excellent visitor experience at every stage.
- Be visible across the site, acting as the eyes and ears of the operation.
- Continuously check standards, presentation, behaviour, and performance.
- Spot issues early and take action immediately.
- Ensure the team can achieve the budget through careful management of revenue, costs, and staffing.
- Review rotas and resources carefully to match demand and stay within budget.
- Recruit, train, develop, and performance manage managers and team members.
- Set clear priorities so teams focus on what matters most each day.
- Provide clear communications so everyone understands targets, standards, and expectations.
- Work closely with maintenance to ensure the site is always operational and well presented.
- Track performance against targets and introduce improvements quickly.
- Communicate clearly, honestly, and regularly with senior leadership.
Skills Needed
- Highly motivated, organised, and thorough.
- Excellent planning and forward thinking.
- Strong leadership and people management.
- Delivering budgets and financial targets.
- Setting clear expectations and holding people accountable.
- Attention to detail and high standards.
- Staying calm and decisive under pressure.
- Clear, confident communication.
- Understanding attraction operations and visitor flow.
- Knowing what to prioritise and when.
Who You Work With
- You report to: Director of Visitor Attractions
- You work with: Department managers, central support teams, partners, and stakeholders
Success Looks Like
- Budgets and targets are consistently met or exceeded.
- Visitors leave happy and recommend the attraction.
- Teams are confident, focused, and know exactly what is expected of them.
- Standards are high every day, not just on peak days.
- The attraction is organised, well run, and well presented.
- Problems are spotted early and dealt with quickly.
- Senior leadership has confidence in delivery, reporting, and planning.
Compensation: Competitive salary
General Manager in Plymouth employer: Harri.com
Contact Detail:
Harri.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Plymouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their goals and how you can help them achieve those budget and visitor targets. Tailor your answers to show you’re the perfect fit for their team!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and how you can maintain high standards across operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace General Manager in Plymouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a busy attraction and making a difference. Share your experiences that relate to the job description and show us why you're the perfect fit.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you highlight your relevant skills and experiences without waffling on. Use bullet points if it helps to keep things organised and easy to read!
Tailor Your Application: Make sure to customise your application for this specific role. Refer to the key responsibilities and skills mentioned in the job description, and explain how your background aligns with them. This shows us that you've done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Harri.com
✨Know the Attraction Inside Out
Before your interview, make sure you research the attraction thoroughly. Understand its history, visitor demographics, and current challenges. This will not only show your genuine interest but also help you discuss how you can contribute to meeting budget and visitor targets.
✨Demonstrate Leadership Skills
Be prepared to share specific examples of how you've successfully led teams in the past. Highlight your experience in setting clear expectations and managing performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your leadership style.
✨Showcase Your Problem-Solving Abilities
Think of instances where you've spotted issues early and taken action. Discuss how you maintain high standards and ensure operational control. This will demonstrate your proactive approach and ability to stay calm under pressure, which is crucial for a General Manager role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. During the interview, ensure you communicate your ideas about team motivation and visitor experience effectively. Good communication is key to ensuring everyone understands targets and expectations, so let that shine through!
