At a Glance
- Tasks: Be the friendly face for guests, ensuring a warm welcome and a safe environment.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
- Why this job: Make lasting memories while building friendships in a dynamic work environment.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 22000 - 26000 € per year.
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk‑ins. You’ll ensure a warm, friendly and genuine welcome.
- The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
- You’ll ensure guest and business safety and security is top priority at all times.
- In the event of a fire, evacuating all guests and team from the business safely and quickly.
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can‑do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares!
- There's also a free employee helpline – to support you with whatever life throws at you.
Innkeepers Collection... employer: Harri.com
At Innkeepers Collection, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued for their passion and professionalism in delivering exceptional guest experiences. With flexible shifts, generous discounts across our brands, and a range of employee benefits including financial tools and social events, we ensure that our staff not only thrive in their roles but also enjoy a fulfilling work-life balance. Join us to be part of a dynamic team that prioritises safety, camaraderie, and personal growth in a welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Innkeepers Collection...
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of examples where you've gone above and beyond for someone. Share these stories during your chat!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can set the tone for a great conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and helps keep you on their radar. Plus, we love seeing enthusiasm!
We think you need these skills to ace Innkeepers Collection...
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for guest care shine through in your application. We want to see that you genuinely enjoy creating a welcoming environment and making guests feel at home.
Be Professional:Remember, professionalism is key! Use clear and concise language, and make sure to proofread your application for any typos or errors. We appreciate attention to detail!
Highlight Relevant Experience:If you've got experience in hospitality or customer service, make sure to showcase it! We love seeing how your past roles have prepared you for this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Harri.com
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests felt welcomed and valued.
✨Demonstrate a Can-Do Attitude
Prepare to discuss how you've tackled challenges in previous jobs. Highlight your ability to stay calm under pressure and your willingness to take on varied tasks, just like the ones mentioned in the job description.
✨Communicate Clearly and Confidently
Since excellent verbal communication is key, practice articulating your thoughts clearly. You might want to role-play common interview questions with a friend to boost your confidence and ensure you convey your ideas effectively.
✨Highlight Your Attention to Detail
Think of instances where your keen eye for detail made a difference in your work. Whether it was ensuring cleanliness or setting up spaces perfectly, be ready to share these stories to show you understand the importance of this quality in the role.
