At a Glance
- Tasks: Lead the front-of-house team and ensure exceptional guest experiences.
- Company: Join Zedwell, a vibrant hotel in the heart of London.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Be part of a supportive team focused on comfort and calm.
- Why this job: Make a real difference in guest satisfaction and team success.
- Qualifications: Experience in hotel operations and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Zedwell as a Duty Manager in London. You will lead the front-of-house team, ensuring smooth operations and guest satisfaction. This role requires strong leadership and communication skills, with an emphasis on providing exceptional guest service.
The ideal candidate has prior experience in hotel operations and familiarity with Mews PMS. You will actively manage the daily flow from check-in to check-out and be responsible for training team members to uphold the hotel's standards of comfort and calm.
Guest Experience Leader — Front Office (Duty Manager) employer: Harri.com
Zedwell is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture in the heart of London. As a Duty Manager, you will benefit from comprehensive training opportunities, a focus on teamwork, and the chance to make a meaningful impact on guest experiences in a unique hotel environment. Join us to be part of a forward-thinking team dedicated to creating a calm and comfortable atmosphere for both guests and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Leader — Front Office (Duty Manager)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings at Zedwell or other hotels.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills. Think of examples from your past experience where you’ve successfully managed a team or resolved guest issues. This will show that you’re ready to lead the front-of-house team with confidence.
✨Tip Number 3
Familiarise yourself with Mews PMS if you haven't already. Being knowledgeable about the software can give you an edge during interviews, showing that you’re proactive and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are enthusiastic about joining our team at Zedwell.
We think you need these skills to ace Guest Experience Leader — Front Office (Duty Manager)
Some tips for your application 🫡
Show Off Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our front-of-house team.
Emphasise Guest Satisfaction:Since this role is all about guest experience, share specific examples of how you've gone above and beyond to ensure guest satisfaction. We love hearing about those moments that made a difference!
Familiarity with Mews PMS:If you’ve worked with Mews PMS before, don’t forget to mention it! We’re looking for someone who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harri.com
✨Know Your Stuff
Familiarise yourself with Zedwell's values and the specifics of the Duty Manager role. Understand how your previous experience in hotel operations aligns with their expectations, especially regarding guest satisfaction and team leadership.
✨Showcase Your Leadership Skills
Prepare examples from your past roles where you successfully led a team or improved guest experiences. Highlight your ability to train and motivate staff, as this is crucial for the position.
✨Get Comfortable with Mews PMS
If you have experience with Mews PMS, be ready to discuss it. If not, do some research and understand its functionalities. Showing that you're proactive about learning new systems can set you apart.
✨Practice Your Communication
As a Duty Manager, communication is key. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and professional.
