At a Glance
- Tasks: Lead the front of house team and ensure excellent service standards.
- Company: Join The Wolseley Hospitality Group, known for its inclusive culture.
- Benefits: Enjoy discounts, team incentives, and access to mental health support.
- Other info: Opportunities for career advancement and unique training experiences.
- Why this job: Be part of a dynamic team and develop your leadership skills.
- Qualifications: Experience in a similar role with a collaborative mindset.
The predicted salary is between 25000 - 30000 £ per year.
The Delaunay Counter is a traditional Viennese-style café and bar located in Covent Garden, London. At The Wolseley Hospitality Group, we create Places where People feel they Belong.
Why work with us as a Counter Supervisor?
- Enjoy a generous discount across our restaurants on food and drinks.
- Rewarding Excellence – a team‑led incentive, earning up to £100 in high street vouchers.
- Enhanced Maternity and Paternity leave to support working families.
- Group‑wide access to mental health counselling, legal and financial advice.
- Advance access to earned wages via Wagestream.
- A unique and varied training calendar including supplier trips, masterclasses and visits.
We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture.
The role of a Counter Supervisor:
- Support senior management with leading the front of house team, undertaking specific responsibilities for a smooth running of the shift.
- Monitor and uphold the highest standards of presentation and service, also handling guests’ complaints and queries.
- Train, develop and supervise team members to ensure a cohesive and efficient team.
As Counter Supervisor, you'll bring:
- Mature work approach in a similar setting, leading the team positively and with sense of collaboration.
- Knowledge of service standards and a basic financial awareness – you’re our greatest asset!
The Wolseley Hospitality Group portfolio of restaurants comprises The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.
Counter Supervisor employer: Harri.com
The Perch in Oxford is an exceptional employer, offering a dynamic work environment where creativity and passion for British cuisine are celebrated. With a strong focus on employee growth and development, team members enjoy opportunities to enhance their culinary skills while contributing to a historic pub that values quality and tradition. The vibrant atmosphere and commitment to high standards make it a rewarding place to work for those seeking meaningful employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harri.com. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harri.com
Don't be shy about reaching out to Harri.com directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Counter Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harri.com and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harri.com
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
