Cluster Sales Office...

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• An additional day’s leave for your birthday
• 30% F&B discount
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Free meals on duty saving you over £1000 per year
• And much much more!

Job Information

• Full time
• Based across The Aberdeen Altens Hotel and The Aberdeen Dyce Hotels, as required
• A minimum of two year’s relevant experience within the hospitality, events or tourism sector
• Ideally currently in a hospitality role looking to progress into a commercial role

What You’ll Be Doing:

• Check and respond to emails in the shared sales, events, and reservations inboxes across both hotels, as directed by the commercial team
• Answer incoming calls professionally for both hotels, handling basic enquiries and directing calls to the appropriate team member
• Prepare documentation and reports for the daily 10:30am meeting
• Action all Conferma Connect tasks accurately and within required timescales
• Input and manage group and allocation rooming lists
• Perform arrivals checks, ensuring all booking details are accurate and complete
• Support billing and invoicing processes as required
• Prepare and send sales proposals, contracts, confirmations, and booking information as requested
• Provide day-to-day administrative support to the Cluster Director of Sales
• Assist the events team with meeting and event coordination, including function sheets and internal communications
• Support the reservations function by processing bookings, updating systems, and handling smaller accommodation requests
• Update and maintain CRM systems, sales databases, and booking records, ensuring accuracy and data integrity
• Assist with social media updates and basic marketing activity
• Research local competitors and potential sales leads, sharing insights with the sales team
• Carry out cold calling, lead generation, sales blitzes, and proactive sales activity when required
• Conduct post-event follow-up calls to gather feedback and support repeat business
• Chase outstanding enquiries and follow up on provisional bookings as requested
• Support with Christmas bookings and administration, including chasing deposits and final payments
• Liaise with operational departments to ensure the smooth delivery of meetings, events, and group bookings
• Travel between Hotels on designated days to provide on-site commercial support
• Handle general office administration, including filing, record updates, and paperwork processing
• Adapt priorities throughout the day to support a busy, fast-paced commercial environment
• Master the art of multi-tasking, from answering calls and managing bookings to handling guest requests with professionalism and positivity
• Go above and beyond to surprise and delight guests, delivering thoughtful touches and personal service that enhance the guest experience
• Walk-in appointments and site visit planning, preparation and hosting, as required
• Support with client events such as open days, FAM Trips, exhibitions etc

What We Need from You:

• Excellent communication skills (written and verbal), with the confidence to handle guest enquiries, liaise with colleagues, and share information clearly
• Highly organised and detail-focused, ensuring bookings, reservations, and requests are managed accurately and efficiently
• Strong attention to detail and a high level of accuracy in all administrative tasks
• A genuine team player with a flexible, supportive, and “ready to help” approach
• Adaptable and comfortable working in a fast-paced environment where no two days are the same and the role continues to evolve
• Quick to learn and keen to get involved across a variety of tasks, with a broad, hands-on approach to work
• Positive, proactive, and motivated individual with a can-do attitude and a creative mindset
• Comfortable working with digital tools and open to using technology, automation, and AI to work smarter and more efficiently
• Able to work with minimal supervision, using initiative and sound judgement
• Strong work ethic with a professional and reliable approach
• Discreet and trustworthy, with a clear understanding of confidentiality
• Previous office/admin experience required (hotel experience advantageous)
• Excellent organisational and time-management skills, with the ability to prioritise effectively
• Fluent English (spoken and written)
• Confident and professional when handling telephone enquiries
• A friendly, approachable “people person” who enjoys delivering great service
• A hard-working all-rounder with willingness to learn and be developed

SKILLS:

• Fluent English (spoken and written)
• Strong Microsoft Office skills (Word, Excel, Outlook)
• Excellent administrative and organisational skills
• Strong communication skills (written and verbal)
• Previous hospitality industry experience (hotel experience advantageous)
• Confident using hotel systems (Guestline, Reservations and Advanced C&B experience desirable)
• Digitally confident and tech-savvy, including AI, social media and basic digital content
• Positive, professional, and proactive attitude
• Self-motivated with the ability to use initiative
• Excellent time-management skills with the ability to prioritise workload
• High attention to detail and accuracy
• Ability to work independently and collaboratively as part of a team
• Reliable, adaptable, and flexible in a fast-paced environment

You must have the right to work in the UK to be eligible for this role as sponsorship is not available. We are an equal opportunities employer and we do not discriminate based on nationality or national origins.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed