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- Tasks: Engage with members, handle requests, and organise exciting events to enhance their experience.
- Company: Join a vibrant leisure club that values personality and fun in a modern environment.
- Benefits: Enjoy complimentary membership, discounts, flexible hours, and a supportive team culture.
- Why this job: Make a real impact on member satisfaction while having fun and growing your career.
- Qualifications: Passion for leisure, attention to detail, and experience in customer service.
- Other info: Be part of a dynamic team with excellent development opportunities and regular team events.
The predicted salary is between 36000 - 60000 £ per year.
Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, it’s your job to keep both our members happy, through efficient process and a dedication to customer excellence.
Hours: 45 Hours / Week, flexing around business needs.
Salary & Incentives: To be discussed, competitive. £2.5k annually, focused on member net promoter scoring & member retention levels.
Roles & Responsibilities:
- Member/customer facing role, becoming one of the key faces of the club.
- Dealing with member/customer requests/questions (in person/email/phone).
- Responding to Net Promoter Score surveys.
- Membership Administration Support.
- New Member Journey Support.
- Google & Social Media Reviews.
- Working closely with the Group Fitness Manager to arrange events such as Fitness Events, Class Launches, Member Appreciation weeks, etc.
- Taking a proactive approach to member retention of members who are considering cancelling or their membership renewals is due.
- Supporting members who have reduced their visit frequency to the club to get back on track.
- Planning and attending/hosting a calendar of Member Social Events, for example, coffee morning, party nights.
- Supporting other customer facing roles such as the Front of House in peak operating times.
- Driving the clubs online presence through the promotion of classes and building excitement around forthcoming events.
- Support the rest of the Club Management team by being a key manager within the department.
- Organise Village Green initiatives / be the charitable event champion within the club.
- Support in delivering the Brand services standards.
- Social media champion for the club, supporting marketing/promotion with local content creation.
- Capturing shots and footage of member events.
- Encouraging members to provide video testimonials and good news stories.
- Shots of new kit, studios and club investment.
- Building connections with potential brand ambassadors for the club.
- Encouraging members to follow our brand channels and leave positive reviews / share successes.
Benefits:
- Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
- Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
- Exciting training platform with gamified learning.
- Discounts and cashback offers on many High Street Brands.
- A range of Well-being and Healthcare benefits.
- Financial wellbeing support via Salary Finance.
- Employee Assistance Programme.
- Flexible working hours.
- A fun, supportive and inclusive work environment with loads of Development opportunities.
- Regular team events with our BIG People days monthly.
- Excellent Reward and Recognition Incentive schemes.
- Monthly well-being programme for all employees to support your mental health.
- Anniversary rewards for key milestones of service.
- Holiday Purchase scheme.
- Birthday day off.
- Electric car salary sacrifice scheme. *T&C’s apply based on your contract.
What we need from you:
- A passion for leisure and fitness.
- Good knowledge and experience of leisure operations.
- Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered.
- Motivational and passionate about developing others.
Please note - All offers are subject to a successful DBS check in this role.
Come and be part of something new & something special - Work, Grow & Play the Village Way!
Member Relations Manager in Cardiff employer: Harri.com
Contact Detail:
Harri.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Relations Manager in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Show off your personality! Remember, they’re looking for someone who fits into their fun and lively environment. Don’t be afraid to let your character shine through during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And hey, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Member Relations Manager in Cardiff
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for leisure and fitness right from the start! In your application, share why you love this industry and how it drives you to create amazing experiences for our members.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in member relations and customer service. We want to know how your skills align with our mission to keep our members happy!
Be Personable: Remember, this role is all about building relationships! Use a friendly tone in your written application to reflect your personality and approachability. We’re looking for someone who can connect with our members effortlessly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Harri.com
✨Know Your Member Experience
Familiarise yourself with the key aspects of member relations and customer excellence. Think about how you can enhance the member journey and be ready to share specific examples from your past experiences that demonstrate your ability to keep members happy.
✨Showcase Your Passion for Fitness
Since this role is all about leisure and fitness, make sure to express your enthusiasm for these areas during the interview. Share any personal experiences or initiatives you've been involved in that highlight your commitment to promoting a healthy lifestyle.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific member situations, such as dealing with complaints or encouraging member retention. Prepare by thinking through potential scenarios and how you would approach them, focusing on your problem-solving skills and customer service mindset.
✨Engage with Social Media Strategies
Since driving the club's online presence is part of the role, be ready to discuss your ideas for social media engagement. Think about how you can promote events and encourage positive reviews, and come prepared with examples of successful campaigns or content you've created in the past.
