At a Glance
- Tasks: Lead daily operations of a busy attraction, ensuring high standards and excellent visitor experiences.
- Company: Dynamic South-West attraction with a focus on teamwork and visitor satisfaction.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Join a supportive team where your contributions directly influence success and visitor happiness.
- Why this job: Make a real impact by leading a motivated team and enhancing visitor experiences every day.
- Qualifications: Strong leadership skills, attention to detail, and experience in managing budgets.
The predicted salary is between 40000 - 50000 £ per year.
- Overview
- Purpose of the
Role: To lead the day-to-day operation of a busy South-West attraction, ensuring it is highly organised, well planned, and delivered to the highest standards.
You will be responsible for making sure the team can achieve budget and visitor targets by setting clear expectations, managing performance, and maintaining tight operational control.
You are highly motivated, thorough, and act as the eyes and ears of the business, constantly checking standards, performance, and priorities.
- The attraction meets or exceeds monthly and annual budget and visitor targets.
- A tightly run operation with excellent standards every day.
- Clear roles, responsibilities, and expectations across all teams.
- A motivated, capable workforce who understand what success looks like.
- A clean, safe, well-presented attraction at all times.
- Clear working business plans that are understood, tracked, and met, with accurate reporting to senior leadership.
Responsibilities
- Lead, manage, and support all departments across the attraction.
- Ensure the team delivers an excellent visitor experience at every stage.
- Be visible across the site, acting as the eyes and ears of the operation.
- Continuously check standards, presentation, behaviour, and performance.
- Spot issues early and take action immediately.
- Ensure the team can achieve the budget through careful management of revenue, costs, and staffing.
- Review rotas and resources carefully to match demand and stay within budget.
- Recruit, train, develop, and performance-manage managers and team members.
- Set clear priorities so teams focus on what matters most each day.
- Provide clear communications so everyone understands targets, standards, and expectations.
- Work closely with maintenance to ensure the site is always operational and well presented.
- Track performance against targets and introduce improvements quickly.
- Communicate clearly, honestly, and regularly with senior leadership.
Skills Needed
- Highly motivated, organised, and thorough.
- Excellent planning and forward thinking.
- Strong leadership and people management.
- Delivering budgets and financial targets.
- Setting clear expectations and holding people accountable.
- Attention to detail and high standards.
- Staying calm and decisive under pressure.
- Clear, confident communication.
- Understanding attraction operations and visitor flow.
- Knowing what to prioritise and when.
- Who You Work With
- You report to: Director of Visitor Attractions
- You work with: Department managers, central support teams, partners, and stakeholders
- Success Looks Like
- Budgets and targets are consistently met or exceeded.
- Visitors leave happy and recommend the attraction.
- Teams are confident, focused, and know exactly what is expected of them.
- Standards are high every day, not just on peak days.
- The attraction is organised, well run, and well presented.
- Problems are spotted early and dealt with quickly.
- Senior leadership has confidence in delivery, reporting, and planning.
- #J-18808-Ljbffr
General Manager in Bodmin employer: Harri.com
The Perch in Oxford is an exceptional employer, offering a dynamic work environment where creativity and passion for British cuisine are celebrated. With a strong focus on employee growth and development, team members enjoy opportunities to enhance their culinary skills while contributing to a historic pub that values quality and tradition. The vibrant atmosphere and commitment to high standards make it a rewarding place to work for those seeking meaningful employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Bodmin
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harri.com. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harri.com
Don't be shy about reaching out to Harri.com directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Bodmin
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harri.com and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harri.com
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
