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- Tasks: Lead a team to deliver amazing food and drinks while creating a welcoming atmosphere.
- Company: Join SOHO, a vibrant place where good food and great service come together.
- Benefits: Flexible shifts, free meals, extra holiday, and a pension scheme.
- Why this job: Make a positive impact on customers' days while developing your skills in a fun environment.
- Qualifications: People person with front of house skills and a passion for customer service.
- Other info: Great career progression opportunities with many managers starting as team members.
The predicted salary is between 12 - 16 £ per hour.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served. To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers.
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team. ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
Compensation: To be discussed
Supervisor (Part Time) in Birmingham employer: Harri.com
Contact Detail:
Harri.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Part Time) in Birmingham
✨Tip Number 1
Get to know the company vibe! Before your interview, check out SOHO's social media and website. Understanding their mission of 'Good is always served' will help you connect with their values and show you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Being able to share these stories will demonstrate that you embody the spirit of being 'the good in someone’s day'.
✨Tip Number 3
Be ready to showcase your teamwork! SOHO values collaboration, so come prepared with examples of how you've worked well with others. Highlighting your flexibility and ability to support your team will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the SOHO family and ready to contribute to crafting that amazing experience for customers.
We think you need these skills to ace Supervisor (Part Time) in Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for food and customer service shine through! We want to see how excited you are about being part of our team and serving up good mood food. Share a little story or experience that highlights your passion!
Be Authentic: Remember, we value honesty and being 'good' over being perfect. Don’t be afraid to show your true self in your application. Talk about what makes you proud to serve and how you can contribute to making someone’s day a bit brighter!
Highlight Teamwork Skills: As a Supervisor, collaboration is key! Make sure to mention any experiences where you've worked well in a team. We love seeing how you can bring people together to create a welcoming environment for both colleagues and customers.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to get your application and for you to stay updated on the process. Plus, it shows you’re keen to join our SOHO family!
How to prepare for a job interview at Harri.com
✨Know the Company Values
Before your interview, take some time to really understand SOHO's values: being consistently good, proud to serve, and being the good in someone’s day. Think about how you can demonstrate these values through your own experiences and be ready to share specific examples during the interview.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to excel in customer service. Prepare to discuss times when you've gone above and beyond for customers. Maybe you remembered a regular's order or resolved a complaint effectively. These stories will show that you embody the spirit of making someone's day better.
✨Emphasise Team Collaboration
Collaboration is key in this role. Be prepared to talk about your experience working in teams, especially in high-pressure environments. Highlight how you’ve supported your colleagues and contributed to a positive team atmosphere, as this aligns with the company's mission of working together.
✨Be Ready for Flexibility Questions
Since the role requires flexibility, think about your past experiences where you had to adapt quickly to changing situations. Whether it was adjusting to a busy shift or stepping in to help a colleague, showing that you can be flexible will resonate well with the interviewers.
