Cluster Sales Office... in Aberdeen

JOIN USAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

OUR BENEFITSYou will have access to a benefits package we believe truly works for our people

Discounted hotel room rates for you and your friends & family

An additional day\’s leave for your birthday

30% F&B discount

Refer a Friend scheme (earn £250 for each referral up to 5 referrals)

Flexible working arrangements

Free meals on duty saving you over £1000 per year

And much much more!

Job InformationFull time

Based across The Aberdeen Altens Hotel and The Aberdeen Dyce Hotels, as required

A minimum of two year\’s relevant experience within the hospitality, events or tourism sector

Ideally currently in a hospitality role looking to progress into a commercial role

What You\’ll Be Doing:

Check and respond to emails in the shared sales,events, and reservations inboxes across both hotels, as directed by the commercial team

Answer incoming calls professionally for both hotels, handling basic enquiries and directing calls to the appropriate team member

Prepare documentation and reports for the daily 10:30am meeting

Action all Conferma Connect tasks accurately and within required timescales

Input and manage group and allocation rooming lists

Perform arrivals checks, ensuring all booking details are accurate and complete

Support billing and invoicing processes as required

Prepare and send sales proposals, contracts, confirmations, and booking information as requested

Provide day-to-day administrative support to the Cluster Director of Sales

Assist the events team with meeting and event coordination, including function sheets and internal communications

Support the reservations function by processing bookings, updating systems, and handling smaller accommodation requests

Update and maintain CRM systems, sales databases, and booking records, ensuring accuracy and data integrity

Assist with social media updates and basic marketing activity

Research local competitors and potential sales leads, sharing insights with the sales team

Carry out cold calling, lead generation, sales blitzes, and proactive sales activity when required

Conduct post-event follow-up calls to gather feedback and support repeat business

Chase outstanding enquiries and follow up on provisional bookings as requested

Support with Christmas bookings and administration, including chasing deposits and final payments

Liaise with operational departments to ensure the smooth delivery of meetings, events, and group bookings

Travel between Hotels on designated days to provide on-site commercial support

Handle general office administration, including filing, record updates, and paperwork processing

Adapt priorities throughout the day to support a busy, fast‐paced commercial environment

Master the art of multi‐tasking, from answering calls and managing bookings to handling guest requests with professionalism and positivity

Go above and beyond to surprise and delight guests, delivering thoughtful touches and personal service that enhance the guest experience

Walk‐in appointments and site visit planning, preparation and hosting, as required

Support with client events such as open days, FAM Trips, exhibitions etc

What We Need from You:

Excellent communication skills (written and verbal), with the confidence to handle guest enquiries, liaise with colleagues, and share information clearly

Highly organised and detail‐focused, ensuring bookings, reservations, and requests are managed accurately and efficiently

Strong attention to detail and a high level of accuracy in all administrative tasks

A genuine team player with a flexible, supportive, and \”ready to help\” approach

Adaptable and comfortable working in a fast‐paced environment where no two days are the same and the role continues to evolve

Quick to learn and keen to get involved across a variety of tasks, with a broad, hands‐on approach to work

Positive, proactive, and motivated individual with a can‐do attitude and a creative mindset

Comfortable working with digital tools and open to using technology, automation, and AI to work smarter and more efficiently

Able to work with minimal supervision, using initiative and sound judgement

Strong work ethic with a professional and reliable approach

Discreet and trustworthy, with a clear understanding of confidentiality

Previous office/admin experience required (hotel experience advantageous)

Excellent organisational and time‐management skills, with the ability to prioritise effectively

Fluent English (spoken and written)

Confident and professional when handling telephone enquiries

A friendly, approachable \”people person\” who enjoys delivering great service

A hard‐working all‐rounder with willingness to learn and be developed

SKILLS:

Fluent English (spoken and written)

Strong Microsoft Office skills (Word, Excel, Outlook)

Excellent administrative and organisational skills

Strong communication skills (written and verbal)

Previous hospitality industry experience (hotel experience advantageous)

Confident using hotel systems (Guestline, Reservations and Advanced C&B experience desirable)

Digitally confident and tech‐savvy, including AI, social media and basic digital content

Positive, professional, and proactive attitude

Self‐motivated with the ability to use initiative

Excellent time‐management skills with the ability to prioritise workload

High attention to detail and accuracy

Ability to work independently and collaboratively as part of a team

Reliable, adaptable, and flexible in a fast‐paced environment

You must have the right to work in the UK to be eligible for this role as sponsorship is not available. We are an equal opportunities employer and we do not discriminate based on nationality or national origins.

EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‐first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com

Compensation: To be discussed

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