Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable residents with practical assistance and financial advice to maintain their bedspace.
- Company: HARP is Southend-on-Sea's leading homelessness charity, transforming lives for over 1,000 local people annually.
- Benefits: Enjoy 25 days annual leave, life assurance, and access to a well-being app for 24/7 support.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring compassion, kindness, and a willingness to learn.
- Other info: Join a diverse team committed to equity and inclusion, with opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
HARP has a clear pathway for career progression, from Support Worker to Team Leader. Many of our staff have lived experience or started by volunteering with HARP. We also offer a range of central service roles, from HR to finance and fundraising. Whatever your passion, HARP may have something for you.
Life Assurance Scheme
All employees are automatically enrolled in HARP's non-contributory Death in Service scheme, where the benefit payable is up to 3x your annual salary.
Employee Assistance Programme
We offer all staff an Employee Assistance Programme (EAP) that provides 24/7 support. This includes access to a free well-being app for health, financial, and mental health assistance.
Blue Light Card
Blue Light Card provides those in the NHS, emergency services, social care sector and armed forces with discounts online and in-store. Blue Light Card also works with small and large companies across the UK to get involved in supporting the Blue Light community through offering our members discounts.
Staff are entitled to 25 days of annual leave plus bank holidays, with an extra day awarded after 5 years of service (pro-rated for part-time employees).
A Career Where You Can Really Make a Difference
If you are looking for a job where no two days are the same and you can really make a difference, HARP may be for you.
Training and Development
HARP offers a comprehensive programme of training and development to help you grow in your role. Many roles don’t require previous experience or qualifications—just compassion, kindness, and a willingness to learn and develop.
Are you passionate about supporting people out of homelessness? We are looking for people who bring a range of skills to the organisation to help us meet our mission. HARP is Southend-on-Sea's leading homelessness charity and every year we work with around 1,000 local people to help them overcome or avoid homelessness. It is an exciting time to be joining HARP. The organisation has undergone significant change and growth over the past twelve months and we have ambitious plans for the future which will continue to transform lives.
About The Role
As our Tenancy Engagement Coordinator, you’ll play a pivotal role supporting vulnerable residents in maintaining their bedspace by providing practical assistance, advice, and engagement around financial support including rent and service charge payments. This will include visiting services and providing face-to-face support as well as:
- Monitoring rent and service charge accounts, identifying early signs of arrears.
- Contacting tenants promptly to discuss arrears and agree on manageable repayment plans.
- Supporting tenants in accessing welfare benefits, grants, and budgeting advice.
- Liaising with finance teams to ensure accurate billing and records.
At HARP, we are committed to fostering a workplace that reflects the diversity of the communities we serve and where every employee feels valued, respected, and empowered. We believe that equity is essential to creating an inclusive environment where all individuals, regardless of their race, ethnicity, gender identity, sexual orientation, age, disability, socioeconomic background, or other characteristics, have access to equal opportunities for employment, advancement, and success.
We are dedicated to ensuring that our hiring, promotion, and compensation practices are fair, transparent, and free from bias. We actively seek to identify and eliminate barriers to employment and professional growth for underrepresented groups, and we embrace diverse perspectives as a source of strength, innovation, and growth.
Our commitment to equity means that we provide ongoing training and support to ensure that all employees can thrive in their roles and contribute meaningfully to our mission. We continually assess our policies, programs, and culture to ensure we are meeting the needs of all our staff and fostering an environment of trust, collaboration, and accountability.
By embedding equity in our workplace, we aim to create a culture where differences are not just respected but celebrated, and where everyone has the opportunity to achieve their full potential. We believe that when everyone has an equal chance to succeed, we all benefit.
How to apply
To apply for this role, please fill out the application form below. You’ll need to confirm your right to work, fill out your contact details, attach your CV and Covering letter and fill out a short equality, diversity and inclusion questionnaire. You can save and resume your application at any time.
Tenancy Engagement Coordinator employer: Harpsouthend
Contact Detail:
Harpsouthend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Engagement Coordinator
✨Tip Number 1
Familiarise yourself with HARP's mission and values. Understanding their commitment to supporting vulnerable residents will help you align your responses during the interview, showcasing your passion for making a difference in the community.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your ability to engage with tenants and provide practical support. Highlight any relevant skills in financial advice or welfare benefits, as these are crucial for the Tenancy Engagement Coordinator role.
✨Tip Number 3
Research common challenges faced by tenants in maintaining their bedspace, such as financial difficulties or accessing support services. Being knowledgeable about these issues will allow you to discuss potential solutions and show your proactive approach.
✨Tip Number 4
Network with current or former employees of HARP if possible. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Tenancy Engagement Coordinator
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities of a Tenancy Engagement Coordinator. Highlight your relevant skills and experiences that align with supporting vulnerable residents and managing financial assistance.
Tailor Your CV: Customise your CV to reflect the specific requirements mentioned in the job description. Emphasise any experience you have in social care, financial management, or community engagement, as these are crucial for this role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people overcome homelessness. Use specific examples from your past experiences to demonstrate how you can contribute to HARP's mission and values.
Complete the Equality, Diversity, and Inclusion Questionnaire: Take the time to thoughtfully complete the equality, diversity, and inclusion questionnaire. This shows your commitment to HARP's values and helps them understand the diverse backgrounds of their applicants.
How to prepare for a job interview at Harpsouthend
✨Understand HARP's Mission
Before your interview, take some time to research HARP and its mission to support vulnerable residents. Familiarise yourself with their values and how they aim to make a difference in the community. This will help you align your answers with their goals during the interview.
✨Showcase Relevant Experience
Even if you don't have direct experience in tenancy engagement, think about any relevant skills or experiences you can bring to the role. Highlight any previous work in social care, customer service, or financial advice that demonstrates your ability to support tenants effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Prepare examples of how you've dealt with challenging circumstances in the past, particularly those involving vulnerable individuals or financial matters.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the organisation. Inquire about the training and development opportunities available, or how HARP measures success in supporting tenants. This shows your genuine interest in the position and the organisation.
