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- Tasks: Assist in engaging supporters and managing fundraising efforts to combat homelessness.
- Company: HARP is Southend-on-Sea's leading charity dedicated to ending homelessness.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful social change.
- Why this job: Join a dynamic team making a real impact in the community while growing your professional network.
- Qualifications: No specific qualifications required; just bring your passion and organisational skills!
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about supporting people out of homelessness?
We are looking for people who bring a range of skills to the organisation to help us meet our mission.
HARP is Southend-on-Sea’s leading homelessness charity and every year we work with around 1,000 local people to help them overcome or avoid homelessness.
It is an exciting time to be joining HARP. The organisation has undergone significant change and growth over the past twelve months and we have ambitious plans for the future which will continue to transform lives.
About The Role
We’re looking for a friendly and organised Supporter Engagement Assistant to help deliver an outstanding experience for everyone who supports HARP.
You’ll be the first point of contact for many of our amazing donors and fundraisers, helping to build lasting relationships, deliver excellent stewardship, and support key fundraising campaigns.
It’s a great opportunity to develop your skills and play a vital role in tackling homelessness in Southend.
Key Responsibilities
- Respond to supporter enquiries and thank donors promptly and professionally
- Deliver engaging supporter journeys and provide ongoing fundraising support
- Maintain accurate supporter records in our CRM (Salesforce)
- Help deliver fundraising campaigns, direct mailings, and events
- Research potential donors and identify opportunities for growth
- Gather inspiring supporter stories for use across digital and print channels
- Support reporting and analysis to improve supporter experience
- Contribute to the development of products like our lottery and regular giving
- Ensure compliance with GDPR and HARP’s privacy policies
At HARP, we are committed to fostering a workplace that reflects the diversity of the communities we serve and where every employee feels valued, respected, and empowered. We believe that equity is essential to creating an inclusive environment where all individuals, regardless of their race, ethnicity, gender identity, sexual orientation, age, disability, socioeconomic background, or other characteristics, have access to equal opportunities for employment, advancement, and success.
We are dedicated to ensuring that our hiring, promotion, and compensation practices are fair, transparent, and free from bias. We actively seek to identify and eliminate barriers to employment and professional growth for underrepresented groups, and we embrace diverse perspectives as a source of strength, innovation, and growth.
Our commitment to equity means that we provide ongoing training and support to ensure that all employees can thrive in their roles and contribute meaningfully to our mission. We continually assess our policies, programs, and culture to ensure we are meeting the needs of all our staff and fostering an environment of trust, collaboration, and accountability.
By embedding equity in our workplace, we aim to create a culture where differences are not just respected but celebrated, and where everyone has the opportunity to achieve their full potential. We believe that when everyone has an equal chance to succeed, we all benefit.
How to apply
To apply for this role, please fill out the application form below. You’ll need to confirm your right to work, fill out your contact details, attach your CV and Covering letter and fill our a short equality, diversity and inclusion questionnaire. You can save and resume your application at any time.
Job application form
- Right to work
- Data protection
- CV and covering letter
- Equality, diversity and inclusion
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Right to work and processing your application
The following individuals do not need a visa for the UK, but do still have to prove their right to work before employment can commence:British Citizens (but not a British Overseas Citizen, British National (Overseas) or British Protected Person.EU/EEA/Swiss nationals’ resident in the UK by or before 31 December 2020, holding status via the EU Settlement SchemeNon-EEA nationals with Indefinite Leave to Remain/Settlement in the UKYou will need to produce documents from List A in order to provide evidence of your right to work before you can be employed.
Are you currently eligible to work in the United Kingdom? *
Yes
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Supporter Engagement Assistant employer: Harpsouthend
Contact Detail:
Harpsouthend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Engagement Assistant
✨Tip Number 1
Familiarise yourself with HARP's mission and values. Understanding their commitment to tackling homelessness will help you connect with the organisation's goals during your interactions, showing that you're genuinely passionate about their work.
✨Tip Number 2
Network with current or former employees of HARP. Engaging with them can provide valuable insights into the organisational culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in donor relations or fundraising. Think of specific examples where you've successfully engaged supporters or contributed to fundraising efforts, as this will demonstrate your capability for the role.
✨Tip Number 4
Showcase your organisational skills by preparing a plan for how you would manage supporter enquiries and maintain records. This proactive approach will highlight your readiness to take on the responsibilities of the Supporter Engagement Assistant.
We think you need these skills to ace Supporter Engagement Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supporter Engagement Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting people out of homelessness. Use specific examples from your past experiences to demonstrate your skills in donor engagement, relationship building, and fundraising support.
Highlight Relevant Experience: In your CV, emphasise any previous roles or volunteer work related to fundraising, customer service, or community engagement. Make sure to include any experience with CRM systems like Salesforce, as this is relevant to the role.
Showcase Your Commitment to Diversity: Since HARP values diversity and inclusion, mention any experiences or initiatives you've been involved in that promote equity and inclusivity. This will show that you align with their organisational values and culture.
How to prepare for a job interview at Harpsouthend
✨Show Your Passion for the Cause
Make sure to express your genuine passion for supporting people out of homelessness. Share any relevant experiences or motivations that drive you to work in this field, as it will resonate well with the interviewers at HARP.
✨Demonstrate Organisational Skills
As a Supporter Engagement Assistant, you'll need to be organised. Prepare examples of how you've successfully managed multiple tasks or projects in the past, and be ready to discuss how you would maintain accurate supporter records in their CRM system.
✨Prepare for Fundraising Scenarios
Think about potential fundraising campaigns or events you could contribute to. Be ready to discuss ideas on how to engage supporters and enhance their experience, as this will show your proactive approach to the role.
✨Understand GDPR and Privacy Policies
Familiarise yourself with GDPR regulations and privacy policies, especially in relation to handling supporter information. Being knowledgeable about these topics will demonstrate your commitment to compliance and ethical practices in fundraising.
