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- Tasks: Lead and motivate the front of house team to deliver exceptional customer service.
- Company: Join a growing collection of premium pubs in beautiful settings.
- Benefits: Earn up to £13.00 per hour, enjoy discounts, and access a free lifestyle card.
- Why this job: Be part of an exciting growth journey and develop your career in hospitality.
- Qualifications: Restaurant experience, great communication skills, and a passion for customer service.
- Other info: Flexible shifts, ongoing training, and opportunities for career advancement.
The predicted salary is between 11 - 13 £ per hour.
If you are looking for a new challenge in a growing business, then read on!
What’s in it for you?
- Up to £13.00 per hour plus a share of Tronc
- Flexible shift patterns
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of your lifestyle
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1000
Requirements:
- Have a proven track record of restaurant experience
- Be at least 18 years of age due to licensing laws
- You’ll be a great communicator
- You’ll have great decision-making skills
- You should be confident
- You’ll need to be organised
- General knowledge of food, wine and beer
- Have the Right to work in the UK
- Willingness to work a flexible schedule, including weekends and holidays
Responsibilities:
- Take responsibility for teamwork, leading and motivating team members
- Hold pre-session briefings as and when appropriate and ensure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
- Assist in implementing and driving promotional activities
- Support and coach team members to upsell
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
- Liaise with other departments including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
- Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently
- Participate in ongoing training and development
- Must have an eagerness to take advantage of new opportunities and learn different skills
As a Front of House Team Leader, you will need to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.
What do we do?
We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some charming bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year. It’s an exciting time to join us!
Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team.
We are looking for great people to join us. Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.
Front of House Team Leader in Haslemere employer: Harper's Steakhouse
Contact Detail:
Harper's Steakhouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader in Haslemere
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Team Leader, you'll need to be a great communicator. Try role-playing common scenarios with a friend or family member to boost your confidence and decision-making skills.
✨Tip Number 3
Be ready to showcase your leadership abilities. Think of examples from your past experience where you've motivated a team or handled a tricky situation. This will demonstrate your capability to lead and inspire others in the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our growing family at Upham Inns. We can't wait to see your application!
We think you need these skills to ace Front of House Team Leader in Haslemere
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and contributing to our success.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in the restaurant industry. We love seeing how your skills align with what we’re looking for in a Front of House Team Leader!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. No need for fluff – just show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Harper's Steakhouse
✨Know Your Stuff
Make sure you brush up on your knowledge of food, wine, and beer. Being able to discuss the menu confidently will show that you're passionate about the role and ready to lead the team.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others or resolved conflicts. This will demonstrate your ability to take charge and inspire your future team.
✨Practice Your Communication
As a Front of House Team Leader, communication is key. Practice clear and confident responses to common interview questions. You want to convey your ideas effectively and show that you can engage with both customers and team members.
✨Be Ready for Scenarios
Expect situational questions where you'll need to demonstrate your decision-making skills. Think about how you'd handle various challenges in a busy pub environment, like dealing with a difficult customer or managing a last-minute staff shortage.
