At a Glance
- Tasks: Lead and motivate the front of house team to deliver exceptional customer service.
- Company: Join Upham Inns, a growing collection of premium pubs in beautiful settings.
- Benefits: Earn up to £13.50 per hour, enjoy flexible shifts, and access exclusive discounts.
- Other info: Exciting opportunities for development and a friendly, supportive work environment.
- Why this job: Be part of a passionate team and grow your career in hospitality.
- Qualifications: Restaurant experience, great communication skills, and a passion for customer service.
The predicted salary is between 13.5 - 13.5 £ per hour.
If you are looking for a new challenge in a growing business, then read on!
What’s in it for you?
- Up to £13.50 per hour plus a share of Tronc
- Flexible shift patterns
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – which will provide you with instant access to over
5,000 discounts across all aspects of their lifestyle.
With thousands of discounts covering local independents, national and online businesses, there are plenty of opportunities to save money.
The lifestyle card is a
100% free benefit for our Upham Inn team members.
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1000
- Front of House Team Leader Requirements
- Have a proven track record of restaurant experience
- Be at least 18 years of age due to licensing laws
- You’ll be a great communicator
- You’ll have great decision‑making skills
- You should be confident
- You’ll need to be organised
- General knowledge of food, wine and beer
- Have the right to work in the UK
- Willingness to work a flexible schedule, including weekends and holidays
- Front of House Team Leader Responsibilities
- Take responsibility for team work, leading and motivating team members
- Hold pre‑session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
- Assist in implementing and driving promotional activities
- Support and coach team members to upsell
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
- Liaise with other departments including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
- Assist the general and assistant managers as and when necessary to make the business run effectively and efficiently
- Participate in ongoing training and development
- Must have an eagerness to take advantage of new opportunities
- Learn different skills
As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focussed customer service and exceptional standards.
What do we do?
We own a collection of beautiful and individual premium pubs across Southern England.
Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience.
Most of our pubs have some charming bedrooms as well.
New to our growing family is Harper’s Steakhouse, a new premium American steakhouse brand that we started rolling out last year.
It’s an exciting time to join us!
Upham Inns is growing, and we want you to grow with us and be part of our success.
We’ve been busy investing in our business and we are seeing some great results.
So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team.
We are looking for great people to join us
Our company is big enough to support you but small enough to care about your individual needs.
We are a friendly, hands‑on team who have a passion for running great pubs.
We are always on the lookout for like‑minded people who have the desire to work and grow with us.
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Contact Details:
Harper's Steakhouse Haslemere Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harper's Steakhouse Haslemere. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harper's Steakhouse Haslemere
Don't be shy about reaching out to Harper's Steakhouse Haslemere directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harper's Steakhouse Haslemere and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harper's Steakhouse Haslemere
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
