At a Glance
- Tasks: Lead and motivate a team while ensuring top-notch customer service.
- Company: Join Upham Inns, a growing collection of premium pubs in Southern England.
- Benefits: Earn up to £13.15 per hour, enjoy flexible shifts, and access amazing discounts.
- Other info: Exciting opportunities for personal development and career progression.
- Why this job: Be part of a passionate team and grow your career in hospitality.
- Qualifications: Restaurant experience, great communication skills, and a passion for customer service.
The predicted salary is between 27 - 28 £ per hour.
If you are looking for a new challenge in a growing business, then read on!
What’s in it for you?
- Up to £13.15 per hour plus a share of Tronc
- Flexible shift patterns
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle.
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1000
Front of house Team Leader Requirements:
- Have a proven track record of restaurant experience
- Be at least 18 years of age due to licensing laws
- You’ll be a great communicator
- You’ll have great decision-making skills
- You should be confident
- You’ll need to be organised
- General knowledge of food, wine and beer
- Have the Right to work in the UK
- Willingness to work a flexible schedule, including weekends and holidays
Front of house Team Leader Responsibilities:
- Take responsibility for teamwork, leading and motivating team members
- Hold pre-session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
- Assist in implementing and driving promotional activities
- Support and coach team members to upsell
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
- Liaise with other departments including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
- Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently
- Participate in ongoing training and development
- Must have an eagerness to take advantage of new opportunities
- Learning different skills
As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.
What do we do?
We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some charming bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.
It’s an exciting time to join us! Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team. We are looking for great people to join us. Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.
Shift Supervisor in Swindon employer: Harper's Steakhouse at the Weighbridge
Upham Inns is an exceptional employer that offers a vibrant work culture in the picturesque settings of Southern England. With flexible shift patterns, generous discounts on meals and accommodation, and a clear development pathway to management roles, employees are encouraged to grow and thrive within the company. The supportive team environment, combined with unique benefits like the lifestyle card and service awards, makes Upham Inns a rewarding place to build a career in hospitality.
Contact Details:
Harper's Steakhouse at the Weighbridge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor in Swindon
✨Tip Number 1
Network like a pro! Chat with friends, family, and even former colleagues about your job search. You never know who might have a lead on a Shift Supervisor role or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with industry professionals and follow companies you're interested in. Engage with their posts and show your enthusiasm for the hospitality scene.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to team leadership and customer service. We want you to shine and show off that passion and energy for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely excited about joining our Upham Inns family.
We think you need these skills to ace Shift Supervisor in Swindon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the hospitality industry shine through. We want to see that you’re excited about the role and ready to bring energy to our team!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in restaurants or pubs. We love seeing how your skills match what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key skills and experiences are easy to spot. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harper's Steakhouse at the Weighbridge
✨Know the Company
Before your interview, take some time to research Upham Inns. Understand their values, the type of service they provide, and their growth plans. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Experience
Be ready to discuss your previous restaurant experience in detail. Highlight specific situations where you demonstrated leadership, decision-making, and customer service skills. Use examples that align with the responsibilities of a Shift Supervisor to make your case stronger.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as dealing with difficult customers or motivating your team during busy shifts. Think through these scenarios beforehand and prepare concise, confident responses that reflect your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s success.
