At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service in a vibrant pub environment.
- Company: Join Upham Inns, a growing collection of premium pubs across Southern England.
- Benefits: Earn up to £13.00 per hour, enjoy discounts on meals and accommodation, plus a free lifestyle card.
- Other info: Flexible schedule, ongoing training, and exciting opportunities in a friendly, supportive environment.
- Why this job: Be part of a passionate team and grow your career with clear pathways to management.
- Qualifications: Restaurant experience, great communication skills, and a passion for customer service.
The predicted salary is between 26000 - 27000 £ per year.
If you are looking for a new challenge in a growing business, then read on!
What’s in it for you?
- Up to £13.00 per hour plus a share of Tronc
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle.
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1000
Requirements:
- Have a proven track record of restaurant experience
- Be at least 18 years of age due to licensing laws
- You’ll be a great communicator
- You’ll have great decision-making skills
- You should be confident
- You’ll need to be organised
- General knowledge of food, wine and beer
- Have the Right to work in the UK
- Willingness to work a flexible schedule, including weekends and holidays
Responsibilities:
- Take responsibility for teamwork, leading and motivating team members
- Hold pre-session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
- Assist in implementing and driving promotional activities
- Support and coach team members to upsell
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
- Liaise with other departments including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
- Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently
- Participate in ongoing training and development
- Must have an eagerness to take advantage of new opportunities
As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.
About Us:
We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some charming bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.
It’s an exciting time to join us! Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team.
Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.
Shift Supervisor, Maternity Cover in Overton employer: Harpers Haslemere
Upham Inns is an exceptional employer, offering a vibrant work culture where team members are valued and supported in their professional growth. With competitive pay, generous discounts on meals and accommodation, and a clear development pathway to management roles, employees can thrive in a friendly environment that prioritises both personal and career advancement. Join us in our beautiful pubs across Southern England, where you can enjoy a fulfilling career while being part of a passionate team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor, Maternity Cover in Overton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Upham Inns' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Shift Supervisor, you'll need to lead and motivate your team. Try role-playing common scenarios with a friend to boost your confidence and decision-making skills.
✨Tip Number 3
Be ready to showcase your restaurant experience! Think of specific examples where you've dealt with challenges or led a team. This will help you stand out and demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our growing family at Upham Inns. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Supervisor, Maternity Cover in Overton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and contributing to our growing family.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in the restaurant industry. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Harpers Haslemere
✨Know the Business
Before your interview, take some time to research Upham Inns and their values. Familiarise yourself with their pubs, the type of food they serve, and their customer service approach. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Experience
Be ready to discuss your previous restaurant experience in detail. Highlight specific situations where you demonstrated great decision-making skills or led a team effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Communication Skills
As a Shift Supervisor, strong communication is key. During the interview, practice clear and confident communication. You might even want to prepare a few examples of how you've successfully communicated with team members or resolved conflicts in the past.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the development programme or how they support team members in upselling. Asking insightful questions shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
