At a Glance
- Tasks: Lead and motivate the front of house team to deliver exceptional customer service.
- Company: Join a growing business with a vibrant atmosphere and supportive culture.
- Benefits: Earn up to £13.00 per hour, enjoy discounts, and access a free lifestyle card.
- Other info: Flexible schedule with opportunities for training and development.
- Why this job: Be part of a dynamic team and develop your career towards management.
- Qualifications: Restaurant experience, great communication skills, and a passion for customer service.
If you are looking for a new challenge in a growing business, then read on!
What’s in it for you?
- Up to £13.00 per hour plus a share of Tronc
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of our lifestyle.
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1,000
Requirements
- Have a proven track record of restaurant experience
- Be at least 18 years of age due to licensing laws
- You’ll be a great communicator
- You’ll have great decision‑making skills
- You should be confident
- You’ll need to be organised
- General knowledge of food, wine and beer
- Have the right to work in the UK
- Willingness to work a flexible schedule, including weekends and holidays
Responsibilities
- Take responsibility for teamwork, leading and motivating team members
- Hold pre‑session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
- Assist in implementing and driving promotional activities
- Support and coach team members to upsell
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
- Liaise with other departments, including kitchen and door teams, to ensure every customer experiences a consistent level of service
- Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently
- Participate in ongoing training and development
- Must have an eagerness to take advantage of new opportunities
As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.
Front of House Team Leader in Haslemere employer: Harpers Haslemere
Join our vibrant team as a Front of House Team Leader, where you'll thrive in a supportive and dynamic work environment. We offer competitive pay, generous discounts on meals and hotel stays, and ample opportunities for personal and professional growth, making us an excellent employer for those seeking a rewarding career in hospitality.
We think you need these skills to ace Front of House Team Leader in Haslemere
Restaurant Experience
Communication Skills
Decision-Making Skills
Organisational Skills
Knowledge of Food, Wine, and Beer
Team Leadership
Motivational Skills
