At a Glance
- Tasks: Lead and motivate the front of house team to deliver exceptional customer service.
- Company: Join a growing business with a vibrant atmosphere and supportive culture.
- Benefits: Earn up to £13.00 per hour, enjoy discounts, and access a free lifestyle card.
- Other info: Flexible schedule with opportunities for training and development.
- Why this job: Be part of a dynamic team and develop your career towards management.
- Qualifications: Restaurant experience, great communication skills, and a passion for customer service.
If you are looking for a new challenge in a growing business, then read on!
What’s in it for you?
- Up to £13.00 per hour plus a share of Tronc
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of our lifestyle.
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1,000
Requirements
- Have a proven track record of restaurant experience
- Be at least 18 years of age due to licensing laws
- You’ll be a great communicator
- You’ll have great decision‑making skills
- You should be confident
- You’ll need to be organised
- General knowledge of food, wine and beer
- Have the right to work in the UK
- Willingness to work a flexible schedule, including weekends and holidays
Responsibilities
- Take responsibility for teamwork, leading and motivating team members
- Hold pre‑session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
- Assist in implementing and driving promotional activities
- Support and coach team members to upsell
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
- Liaise with other departments, including kitchen and door teams, to ensure every customer experiences a consistent level of service
- Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently
- Participate in ongoing training and development
- Must have an eagerness to take advantage of new opportunities
As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.
Front of House Team Leader in Haslemere employer: Harpers Haslemere
Join our vibrant team as a Front of House Team Leader, where you'll thrive in a supportive work culture that prioritises employee growth and development. With competitive pay, generous discounts on meals and accommodation, and access to a lifestyle card offering thousands of savings, we ensure our team members feel valued and rewarded. Our clear pathway to management roles and commitment to ongoing training make this an excellent opportunity for those seeking a meaningful career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader in Haslemere
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harpers Haslemere. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harpers Haslemere
Don't be shy about reaching out to Harpers Haslemere directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Team Leader in Haslemere
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harpers Haslemere and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harpers Haslemere
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
