At a Glance
- Tasks: Lead client support, manage complex queries, and enhance service delivery processes.
- Company: Harper James, a dynamic firm focused on client satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to excellence in service.
- Why this job: Make a real difference in client experiences while working flexibly.
- Qualifications: Experience in client support and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Harper James is seeking an experienced Client Support Coordinator in Sheffield for a hybrid role with some remote flexibility.
You will oversee client service delivery, act as the senior escalation point for complex queries, and drive improvements across client-facing processes in collaboration with fee earners and managers.
The role focuses on data integrity, billing accuracy, plan management, and providing insightful reporting to support service performance and client outcomes.
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We think you need these skills to ace Senior Client Support Lead (Hybrid) — Service & Data in Sheffield
Client Service Delivery
Escalation Management
Process Improvement
Data Integrity
Billing Accuracy
Plan Management
Reporting Skills
