HarperCollins UK in Glasgow is seeking a Customer Service Agent to handle escalated enquiries and deliver professional support to customers and stakeholders. You will manage orders, respond to issues within timelines, and keep records accurate to support daily SLA targets.
The role requires proven customer service experience, strong communication, resilience under pressure, and a proactive, collaborative approach to resolving complaints and improving service quality.
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Customer Support & Escalations Specialist in Glasgow employer: HarperCollins UK
At HQ Digital, we pride ourselves on being a vibrant and innovative digital-first publisher that champions creativity and growth. As an Assistant Editor, you'll be part of a dynamic team that not only values your contributions but also offers ample opportunities for professional development in the exciting world of commercial fiction. With a supportive work culture and a commitment to nurturing talent, HQ Digital is the perfect place for those looking to make a meaningful impact in the publishing industry.
