At a Glance
- Tasks: Manage customer enquiries, process orders, and resolve issues with professionalism.
- Company: Join HarperCollins Publishers UK, a leader in the publishing industry.
- Benefits: Enjoy 27 days holiday, private healthcare, and wellness programs.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and enhance customer experiences in a hybrid role.
- Qualifications: Proven customer service experience and strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
HarperCollins Publishers UK is seeking a Customer Service Agent to join their Supply Chain Customer Services team in Glasgow. The role involves managing customer enquiries effectively, processing orders, and resolving issues professionally.
Ideal candidates will have proven experience in customer service, strong organizational skills, and the ability to work collaboratively.
The position offers a hybrid working model, 27 days holiday, private healthcare, and various employee benefits, including mental health support and wellness programs.
Hybrid Customer Experience Specialist – Training & Growth in Glasgow employer: HarperCollins Publishers UK
HarperCollins Publishers UK is an exceptional employer, offering a dynamic work environment in Glasgow where creativity and collaboration thrive. With a strong focus on employee growth, the company provides extensive training opportunities, a hybrid working model, and generous benefits such as 27 days of holiday and private healthcare, ensuring that team members feel valued and supported both personally and professionally.
Contact Details:
HarperCollins Publishers UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Experience Specialist – Training & Growth in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HarperCollins through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations and be ready to share your experiences. We want to show them we’re problem solvers!
✨Tip Number 3
Don’t forget to highlight our organisational skills! During the interview, mention specific tools or methods we use to stay organised. This will show them we’re ready to manage customer enquiries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match what HarperCollins is looking for in a Customer Experience Specialist.
We think you need these skills to ace Hybrid Customer Experience Specialist – Training & Growth in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and organisational skills. We want to see how you've effectively managed enquiries and resolved issues in the past, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hybrid Customer Experience Specialist role. Share specific examples of your collaborative work and how you can contribute to our team.
Showcase Your Communication Skills:Since this role involves managing customer enquiries, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would interact with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HarperCollins Publishers UK
✨Know Your Customer Service Basics
Brush up on your customer service principles and practices. Be ready to discuss your previous experiences in handling customer enquiries, processing orders, and resolving issues. Use specific examples to demonstrate how you’ve successfully managed challenging situations.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, prepare to talk about how you prioritise tasks and manage your time effectively. Consider sharing a story where your organisational abilities led to a positive outcome for a customer or your team.
✨Emphasise Team Collaboration
HarperCollins values teamwork, so be prepared to discuss how you work collaboratively with others. Think of examples where you’ve contributed to a team project or helped a colleague solve a problem, highlighting your ability to communicate and cooperate.
✨Research the Company Culture
Familiarise yourself with HarperCollins Publishers UK and their commitment to employee wellbeing, including mental health support and wellness programmes. This will not only show your interest in the company but also help you align your answers with their values during the interview.
