HarperCollins Publishers UK in Glasgow seeks a Customer Service Escalations Coordinator to manage all escalated inquiries within our customer service department, ensuring timely resolution and effective communication with customers and stakeholders.
You will own customer issues, keep accurate records, and collaborate with cross-functional teams to deliver a high-quality service experience while meeting daily SLA targets and maintaining professional standards. This is a 2-year fixed-term contract.
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Contact Details:
HarperCollins Publishers UK Recruitment Team
