At a Glance
- Tasks: Join our team to manage customer enquiries and enhance service experiences.
- Company: Global company with a focus on supply chain customer services.
- Benefits: Hybrid working, 27 days holiday, private healthcare, and unlimited training.
- Other info: Supportive environment with a focus on diversity, inclusion, and wellbeing.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
We have an exciting opportunity working within the Supply Chain Customer Services team of a global company. Training will be provided as you learn and develop into the role. Customer Service Agents play a key role in our team to manage a range of enquiries within our customer service department, communicating effectively with customers and stakeholders to resolve issues within expected timelines.
Key Tasks And Accountabilities
- Processing orders and taking calls from our customers when needed
- Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
- Enhancing customer service experience wherever possible
- Keeping accurate records and documenting customer service actions
- Managing volumes to achieve daily department SLAs
Experience Required
- Proven work experience in a similar type of role focused on customer service
- Excellent knowledge of management methods and techniques
- Experience working closely with clients and customers
- Experience handling customer issues and complaints professionally and efficiently
Skills Required
- Enthusiasm and proactive attitude
- Complaint resolution expertise
- Work collaboratively with relevant stakeholders
- Organised and efficient
- Resilient and able to work under pressure
- Results and targets focused
Benefits
- Hybrid working model (4 days in the office)
- 27 days holiday plus bank holidays
- Private healthcare cover and life assurance
- Summer Hours
- Free access to employee assistance programme, mental health first aiders, and a wellbeing portal
- Employee networks supporting diversity, inclusion, and wellbeing
- Unlimited training on our Learning and Development portal
- Virtual GP and eyesight vouchers
- Gym membership discount
- Charitable donation matching and 2 volunteering days
- Certified Carbon Neutral company
- Free e-books and audiobooks, newspaper subscriptions and discounts on books
- Subsidised canteen and retail discounts
- Onsite prayer room
Customer Service Agent in Glasgow employer: HarperCollins Publishers UK
Join a global leader in the Supply Chain Customer Services team, where you will thrive in a supportive and dynamic work environment. With a strong focus on employee wellbeing, we offer a hybrid working model, extensive training opportunities, and a range of benefits including private healthcare and charitable donation matching. Our commitment to diversity and inclusion, along with a certified carbon neutral status, makes us an exceptional employer for those seeking meaningful and rewarding careers.
Contact Details:
HarperCollins Publishers UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Glasgow
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Agent, you'll need to handle enquiries and complaints effectively. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team in the Supply Chain Customer Services department.
We think you need these skills to ace Customer Service Agent in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your relevant experience and skills that match what we're looking for, like your complaint resolution expertise and customer service background.
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about the role! In your application, let us know why you're passionate about customer service and how you can enhance the customer experience with your proactive attitude.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to understand and get straight to the point.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at HarperCollins Publishers UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Agent role. Familiarise yourself with the key tasks and accountabilities mentioned in the job description. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Customer Service Agent, effective communication is crucial. Prepare examples of how you've successfully resolved customer issues or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your complaint resolution expertise.
✨Demonstrate Your Enthusiasm
Employers love candidates who show genuine enthusiasm for the role. During the interview, express your passion for customer service and your proactive attitude. Share specific instances where you went above and beyond to enhance the customer experience.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows that you're not only interested in the position but also in how you can contribute to their team.
