HarperCollins Publishers UK in Glasgow seeks a dedicated Customer Service professional to manage escalated inquiries within the supply chain. You will handle orders, take calls, and own issues to resolution, ensuring accuracy in records and meeting daily SLAs.
The role requires proactive collaboration with stakeholders and a focus on improving the customer experience under pressure, with a strong emphasis on timely communication and documentation.
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Customer Escalations & Service Resolution Specialist in Glasgow employer: HarperCollins Publishers UK
At HQ Digital, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters creativity and collaboration. Located in the heart of London, our team is dedicated to nurturing talent and providing ample opportunities for professional growth within the dynamic field of digital publishing. As an Assistant Editor, you'll not only contribute to exciting projects but also benefit from a supportive environment that encourages innovation and personal development.
Contact Details:
HarperCollins Publishers UK Recruitment Team
