HarperCollins Publishers UK in Glasgow is seeking a customer service professional to manage escalated inquiries and ensure timely resolutions. You will handle calls, process orders, and collaborate with internal teams to maintain high service standards.
The role emphasizes ownership of issues, accurate record keeping, and working to daily SLA targets in a fast-paced environment. Previous experience in customer service is essential.
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Customer Escalation Specialist - Service Excellence (Glasgow) employer: HarperCollins Publishers UK
At HQ Digital, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters creativity and collaboration. Located in the heart of London, our team is dedicated to nurturing talent and providing ample opportunities for professional growth within the dynamic field of digital publishing. As an Assistant Editor, you'll not only contribute to exciting projects but also benefit from a supportive environment that encourages innovation and personal development.
Contact Details:
HarperCollins Publishers UK Recruitment Team
