HarperCollins Publishers Ltd. in Glasgow is seeking a Customer Service Agent to manage escalated inquiries within our customer service department, ensuring timely and professional resolution for customers and stakeholders.
You will handle orders by phone, own escalations, document actions, and work to meet daily department SLAs. The role requires experience in customer service, strong problem-solving, and the ability to collaborate with colleagues to improve service.
Customer Support & Escalations Specialist in Glasgow employer: HarperCollins Publishers Ltd.
HarperCollins is an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration in the heart of London. With a strong commitment to employee growth, we provide opportunities for professional development within the dynamic world of children's publishing, working alongside renowned authors and brands. Our hybrid working policy ensures a balanced approach to work-life integration, making it an ideal place for passionate individuals to thrive and contribute to bringing empowering stories to children worldwide.
Contact Details:
HarperCollins Publishers Ltd. Recruitment Team
