Customer Service Agent
Application Deadline: 15 November 2026
Department: Supply Chain
Employment Type: Permanent
Location: Glasgow
Description
Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.
Key Responsibilities
- Processing orders and taking calls from our customers when needed
- Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
- Enhancing customer service experience wherever possible
- Keeping accurate records and documenting customer service actions
- Managing volumes to achieve daily department SLA’s
Skills, Knowledge and Expertise
- Proven work experience in a similar type of role focused on customer service
- Excellent knowledge of management methods and techniques
- Experience working closely with clients and customers
- Experience handing customer issues and complaints professionally and efficiently
- Enthusiastic and proactive
- Complaint resolution
- Work collaboratively with relevant stakeholders
- Organised and efficient
- Resilient and able to work under pressure
- Results and targets focused
Customer Service Agent in Glasgow employer: HarperCollins Publishers Ltd.
HarperCollins is an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration in the heart of London. With a strong commitment to employee growth, we provide opportunities for professional development within the dynamic world of children's publishing, working alongside renowned authors and brands. Our hybrid working policy ensures a balanced approach to work-life integration, making it an ideal place for passionate individuals to thrive and contribute to bringing empowering stories to children worldwide.
Contact Details:
HarperCollins Publishers Ltd. Recruitment Team
