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For Companies At a Glance
- Tasks: Lead customer service operations and deliver exceptional experiences to luxury clients.
- Company: A leading fashion service company in Greater London with a focus on excellence.
- Benefits: Competitive salary, collaborative team culture, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction in a dynamic luxury environment.
- Qualifications: Experience in high-touch service and strong communication skills are essential.
- Other info: Join a passionate team dedicated to service excellence and innovation.
The predicted salary is between 42000 - 84000 £ per year.
A fashion service company in Greater London seeks a Senior Customer Service Representative to lead customer service operations. The ideal candidate will deliver exceptional service, manage workflows, and refine policies to meet the company's growth ambitions.
Applicants should have experience in a high-touch service environment, strong communication abilities, and a passion for resolving customer issues. This role offers the opportunity to influence service excellence within a collaborative team culture.
Senior Luxury Customer Experience Lead employer: Harper
Contact Detail:
Harper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Luxury Customer Experience Lead
✨Tip Number 1
Network like a pro! Reach out to people in the fashion service industry on LinkedIn or at events. A friendly chat can open doors and give you insights that might just land you that Senior Luxury Customer Experience Lead role.
✨Tip Number 2
Showcase your passion for customer service! When you get the chance to chat with potential employers, share stories about how you've gone above and beyond for customers. This will highlight your experience in high-touch environments and make you stand out.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would refine policies or manage workflows in a luxury setting. Practising your responses will help you feel confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to show your enthusiasm for joining our collaborative team culture.
We think you need these skills to ace Senior Luxury Customer Experience Lead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles that highlight your commitment to service excellence.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our needs for a Senior Luxury Customer Experience Lead.
Highlight Your Communication Skills: Strong communication is key in this role. Use your application to demonstrate your ability to convey ideas clearly and effectively. Consider including instances where your communication made a positive impact on customer satisfaction.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Harper
✨Know the Brand Inside Out
Before your interview, dive deep into the company's values, mission, and recent developments. Understanding their brand ethos will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Customer-Centric Mindset
Prepare specific examples from your past experiences where you went above and beyond for customers. Highlighting your ability to resolve issues and enhance customer satisfaction will demonstrate that you have the right mindset for a Senior Luxury Customer Experience Lead.
✨Demonstrate Leadership Skills
As this role involves leading customer service operations, be ready to discuss your leadership style. Share instances where you've successfully managed teams or workflows, and how you’ve influenced positive change in a high-touch service environment.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company. Inquire about their future growth plans or how they measure service excellence. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
