At a Glance
- Tasks: Keep our stockroom organised and efficient while managing incoming goods and returns.
- Company: Join Harper, a leader in premium fashion shopping experiences.
- Benefits: Competitive pay, flexible hours, and a vibrant team culture.
- Other info: Opportunity for growth in a fast-paced eCommerce setting.
- Why this job: Be part of a dynamic team delivering exceptional service in the fashion industry.
- Qualifications: Experience in stockroom or warehouse environments and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
About Harper
The Harper mission is to keep personal service at the heart of the fashion shopping experience both online and in store. Cited as ‘the future of shopping’, Harper partners with the best luxury and premium fashion brands to deliver the ultimate final-mile experience to their clients. Harper provides the convenience of an on-demand delivery and return service with the best in store experience, a service that clients love, in the comfort of their home, office or hotel.
The Role
Harper provides an effortless and personal premium at-home shopping experience, acting as brand ambassadors for our partners. We deliver a world class experience to customers, giving advice and recommendations to ensure they are happy with their purchase choices and extracting the maximum experience from their chosen brand.
We are now looking for a Stockroom Assistant to become a valued member of our operations team. In this role, you will be central to keeping our behind the scenes operation running smoothly, maintaining a well-organised, efficient stockroom at our North West London hub and ensuring every item is handled with care and precision. We are looking for individuals who are methodical, quick learners, and bring a positive, can-do attitude to everything they do.
Key Responsibilities
- Manage the smooth receipt of incoming goods, prioritising accuracy and speed
- Prepare appointment orders to a flawless standard within required timeframes
- Improve cross-docking efficiency and accuracy across stockroom operations
- Process returns for our partner brands within agreed SLAs
- Monitor error logs and proactively implement improvements
- Develop and maintain processes that optimise stockroom space and equipment
- Actively improve stock allocation timeframes
- Carry out regular stock checks to maintain optimal inventory levels
- Drive efficiencies across all aspects of the stockroom to support seamless scalability
- Responsible for the cleanliness of the stockroom and Health & Safety measures
Requirements
- Exceptional communication skills and the ability to collaborate effectively within a team
- Minimum 2 years’ experience in a stockroom, warehouse, or similar environment
- A hands on, proactive approach to tasks and responsibilities
- Flexibility to adapt to evolving workflows and responsibilities
- A customer centric mindset with a “can do” attitude to deliver exceptional service
- Proficiency using tech based solutions with quick adaptability to new systems and processes
- Proficient in both written and spoken English
- Must be able to lift up to 20kg
- Experience working in eCommerce, strong knowledge of platforms and industry practices
- Fleet management experience is a plus
We are closed on Easter Sunday, Christmas Day, Boxing Day, and New Year’s Day. We work all other days.
Stockroom Assistant in London employer: Harper
Harper is an exceptional employer that prioritises personal service and a collaborative work culture, making it a fantastic place for a Stockroom Assistant to thrive. Located in North West London, employees benefit from a dynamic environment that encourages growth and innovation, with opportunities to enhance their skills in a fast-paced eCommerce setting. With a focus on employee well-being and a commitment to maintaining a clean and safe workspace, Harper ensures that every team member feels valued and empowered to contribute to the ultimate shopping experience.
StudySmarter Expert Advice🤫
We think this is how you could land Stockroom Assistant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Harper, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Harper!
We think you need these skills to ace Stockroom Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Harper, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Harper and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Harper that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Harper
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
