At a Glance
- Tasks: Lead a customer service team and ensure top-notch support for our fashion brand.
- Company: Exciting DTC fashion brand with a focus on growth and innovation.
- Benefits: Competitive salary, performance bonuses, and opportunities for career advancement.
- Other info: Work in a dynamic environment with potential for personal and professional growth.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: 2+ years in e-commerce customer service and strong English skills required.
The predicted salary is between 30000 - 40000 £ per year.
A growing DTC fashion brand is seeking a Customer Service Team Lead to guide their support team. You will oversee daily operations, ensuring exceptional customer service while coaching team members.
Ideal candidates will have:
- 2+ years in e-commerce customer service
- Strong English communication skills
- Experience with Shopify and Gorgias
There is a competitive salary plus performance bonuses and an opportunity for growth.
Freelance Customer Service Team Lead – DTC Fashion (EN/DE) employer: Harper Russo Talent Partner
Join a dynamic and innovative DTC fashion brand that values exceptional customer service and employee development. With a competitive salary, performance bonuses, and a supportive work culture, this role offers the chance to lead a passionate team in a vibrant environment. Located in a thriving area, you'll benefit from ample growth opportunities and the chance to make a meaningful impact in the fashion industry.
Contact Details:
Harper Russo Talent Partner Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Customer Service Team Lead – DTC Fashion (EN/DE)
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion and e-commerce industry. You never know who might have a lead on a great opportunity or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you've got experience with Shopify and Gorgias, make sure to highlight that in conversations. Share specific examples of how you've improved customer service in past roles.
✨Tip Number 3
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Freelance Customer Service Team Lead – DTC Fashion (EN/DE)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in e-commerce customer service, especially if you've worked with Shopify and Gorgias. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about DTC fashion and how you can lead our customer service team to success. Keep it engaging and personal.
Show Off Your Communication Skills:Since strong English communication skills are key for this role, make sure your application is clear and well-written. We love seeing candidates who can express themselves effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harper Russo Talent Partner
✨Know Your Stuff
Make sure you’re familiar with the DTC fashion industry and the specific brand you're interviewing for. Brush up on their products, values, and customer service approach. This will show that you’re genuinely interested and prepared.
✨Showcase Your Experience
Highlight your 2+ years in e-commerce customer service during the interview. Be ready to discuss specific examples of how you've handled customer issues, coached team members, or improved processes. Use metrics if possible to demonstrate your impact.
✨Master the Tools
Since experience with Shopify and Gorgias is key, make sure you can talk confidently about how you’ve used these platforms in previous roles. If you have any tips or tricks for optimising customer interactions using these tools, share them!
✨Communicate Clearly
Strong English communication skills are a must, so practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your responses and ensure you come across as confident and professional.
