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For Companies At a Glance
- Tasks: Help customers via tickets, emails, calls, and live chat while resolving their queries.
- Company: Join a leading designer brand known for its vibrant culture and commitment to excellence.
- Benefits: Enjoy remote work on weekends with competitive pay and flexible hours.
- Why this job: Be part of a motivated team that values communication and customer satisfaction.
- Qualifications: Previous customer service experience and proficiency in MS Office are essential.
- Other info: Ongoing temporary contract with an ASAP start; perfect for students seeking weekend work.
Weekends Remote Working with training in Nottingham. £12.21 per hour Saturday and Sundays 9am - 5pm / 12.30pm - 9pm alternating. ASAP start. Ongoing temporary contract.
Harper Recruitment are proud to be working in exclusive partnership with a leading designer brand. We are looking for a passionate and reliable customer service agent to join a motivated and thriving team.
What does the role involve?
- Responding to customer queries through allocated tickets, emails, letters, telephone and live chat
- Investigating and resolving customer complaints
- Liaising with internal teams, B2B, customers, and couriers
- Processing orders, payments, returns, replacements, and refunds
- Maintaining knowledge of products, services, and promotions to provide a 1st class customer experience
- Performing other customer-based administrative duties
- Managing fluctuating workloads
Who are we looking for?
- Proven customer service experience from office, call centre, retail, hospitality or similar
- Bubbly and passionate communicator
- Adaptability and team player
- MS Office proficiency (Word, Outlook, Excel)
Submit your CV today to apply! Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
Customer Service Representative employer: Harper Recruitment
Contact Detail:
Harper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the brand's products and services before your interview. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Tip Number 2
Practice common customer service scenarios that may come up during the interview. Think about how you would handle difficult customers or resolve complaints effectively.
✨Tip Number 3
Highlight your adaptability and teamwork skills during discussions. Share specific examples from your past experiences where you successfully worked in a team or adapted to changing situations.
✨Tip Number 4
Make sure to demonstrate your communication skills throughout the process. Whether it's in a phone call or video interview, be clear, friendly, and engaging to leave a positive impression.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Include specific examples of how you've handled customer queries or complaints in previous roles, as this will demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for the designer brand and how your skills align with their needs. Be sure to express your enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, emphasise your communication skills and adaptability. Mention your proficiency in MS Office, as this is a requirement for the role. Use specific examples to illustrate how you've successfully worked in a team or managed fluctuating workloads.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Harper Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to resolve a customer's issue or enhance their experience.
✨Demonstrate Your Communication Skills
As a Customer Service Representative, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully handled difficult conversations.
✨Familiarise Yourself with the Brand
Research the designer brand you'll be representing. Understanding their products, services, and values will not only impress your interviewers but also help you answer questions more effectively.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges, such as handling complaints or processing returns. Prepare your responses to these scenarios, showcasing your problem-solving skills and adaptability.
