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- Tasks: Lead a dynamic team, ensuring top-notch service delivery and smooth operations.
- Company: Join a leading not-for-profit organisation that values people at its core.
- Benefits: Flexible hours, competitive pay, and enhanced rates for evenings and weekends.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Experience in call centres or team leadership with strong communication skills.
- Other info: Perfect for those seeking part-time work or extra hours in a busy setting.
Call Centre Team Leader
Make your application after reading the following skill and qualification requirements for this position.
£16.92 – £22.55 per hour (depending on shift pattern)
Permanent | Office-based (Nottingham)
Out of Hours: Evenings, Nights & Weekends
Harper Recruitment Group are working in partnership with a leading not for profit organisation who place people at the heart of everything they do. We\’re looking for an experienced Call Centre Team Leader to join their growing operations team in Nottingham. You\’ll play a key role in managing staff, coordinating workflow, and ensuring excellent service delivery across multiple sites.
This is a great opportunity for someone with call centre, customer service, or team leadership experience who thrives in a busy environment and enjoys supporting others.
The role offers fantastic flexibility and is ideal for an existing Team Leader looking to take on extra hours and increase earning potential, or a former Team Leader seeking a part-time position and happy to work evenings, nights, or weekends.
The company operates a 12-week rotating shift pattern, which is adaptable based on your availability. You can work from as little as 8 hours per week up to full-time hours, depending on your preferences and commitments.
What will the role involve?
Oversee operational workflow across all company sites, ensuring smooth service delivery throughout each shift.
Coordinate home visits and patient transport to maintain timely and safe patient care.
Monitor and manage demand, reallocating staff and adjusting priorities to address peaks in workload.
Follow direction from the senior management, ensuring consistent operational standards.
Lead and support on-duty staff, providing guidance, mentorship, and maintaining team morale during shifts.
Maintain clear communication with internal teams and external partners to ensure seamless patient care.
Ensure compliance with company policies and quality standards, reporting and escalating incidents as needed.
Contribute to service improvement by identifying issues, sharing learning outcomes, and supporting governance processes.
Who are we looking for?
Previous experience in a busy call centre, contact centre, or service operations environment.
Proven leadership or supervisory experience, able to motivate and guide a team.
Excellent communication, organisational, and problem-solving skills.
Calm under pressure, adaptable, and able to manage shifting priorities.
A proactive, team-focused attitude and a passion for helping others.
What\’s on offer
Permanent role with flexible full-time or part-time hours available.
Competitive hourly rate with enhanced pay for evenings, weekends, and bank holidays.
A supportive, people-focused employer with excellent staff culture.
If you\’re an experienced Call Centre Team Leader or a Team Leader looking to progress your career with a meaningful organisation we\’d love to hear from you.
Apply NOW to avoid disappointment! Due to the large volume of applications, we receive, we are unfortunately unable to contact all candidates. xiskglj If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future
Contact Centre Team Leader employer: Harper Recruitment
Contact Detail:
Harper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially since they focus on people at the heart of everything. Practise common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams or handled challenges in a busy environment. This will demonstrate that you're the right fit for the Call Centre Team Leader role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to make a difference in our team.
We think you need these skills to ace Contact Centre Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any call centre roles you've had, as this will show us you're a great fit for the Contact Centre Team Leader position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our mission. Share specific examples of how you've led teams or improved service delivery in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon to ensure we can easily understand your qualifications and enthusiasm.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and you can be sure it’s seen by the right people. Plus, it’s super easy to do!
How to prepare for a job interview at Harper Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Centre Team Leader. Familiarise yourself with the key tasks mentioned in the job description, like overseeing operational workflow and managing staff. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a busy environment. Highlight how you motivated your team, handled pressure, and ensured excellent service delivery. This will give the interviewer confidence in your ability to lead effectively.
✨Communicate Clearly and Confidently
As a Call Centre Team Leader, communication is key. Practice articulating your thoughts clearly and confidently during the interview. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your examples.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the challenges they face, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.