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- Tasks: Be the friendly face of our service desk, welcoming customers and coordinating vehicle services.
- Company: Join a reputable family-run organisation with a supportive team culture.
- Benefits: Enjoy a competitive salary, full training, and a fantastic office environment.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Looking for confident communicators with a knack for organisation and customer service.
- Other info: Join a dynamic team where your input truly matters!
We are looking for a professional, personable, and proactive Service Advisor to join a well-established and highly reputable family-run organisation near Bingham. This is a varied, customer-facing role where service delivery and customer experience are at the heart of everything you do. This is a superb opportunity for someone who thrives on interaction with people and has some Administration experience from a transferable industry sector i.e. Automotive, Engineering, vehicle repair, garage or similar.
What will the role involve?
- Acting as the first point of contact for customers, providing a warm and professional welcome.
- Meet and greet a wide range of individual and corporate clients, ensuring an excellent first impression every time.
- Coordinate the drop off of vehicles and flow of workload through the garage.
- Handle incoming calls, from general enquiries to service bookings, adopting an empathetic and solution-focused approach.
- Liaise with suppliers to order parts, coordinating deliveries (multiple times per day) to ensure repair schedules are met efficiently.
- Maintain smooth communication between customers, technicians, and suppliers to ensure high standards of service delivery.
- Uphold and promote the organisation’s strong local reputation for outstanding customer care.
Who are we looking for?
- A confident, positive, and smart individual with a professional, approachable manner.
- Excellent communication skills, both face-to-face and over the phone.
- Highly organised, with the ability to prioritise tasks in a busy environment.
- Strong customer service skills with an empathetic and proactive approach.
- A team player who is reliable, adaptable, and takes pride in their work.
What’s in it for you?
- Friendly and supportive team
- Parking and impressive office space
- Full training provided
- Inclusive and welcoming team
- Family run culture where your input genuinely matters!
Service Desk Receptionist in Bingham employer: Harper Recruitment
Contact Detail:
Harper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Receptionist in Bingham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Desk Receptionist in Bingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach. Remember, we’re looking for someone who’s personable and proactive, just like you!
Tailor Your CV: Make sure to tweak your CV to highlight your relevant experience, especially in customer service or administration. We love seeing how your background fits with our needs, so don’t hold back on showcasing your skills that align with the role!
Craft a Catchy Cover Letter: Your cover letter is your chance to make a great first impression! Keep it friendly and professional, and explain why you’re excited about joining our team. We appreciate a good story, so share what makes you passionate about customer service!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, it shows us you’re keen and ready to jump in!
How to prepare for a job interview at Harper Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Service Desk Receptionist, excellent communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your proactive approach and ability to handle various customer interactions.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress professionally and ensure your appearance is neat and tidy. This shows respect for the interview process and reflects the professional image the company upholds.
